# Gokulnath G A

Gokulnath G A is a remote worker on Himalayas, Senior Support Analyst at Amazon, based in India.

Source: https://himalayas.app/@gokulnathga

```text
Business Operations Analyst at Amazon KDP who delivered AI-powered Python validators, cutting manual review effort by 40%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 45k+ USD |
| Job categories | Business Operations Analyst, Service Desk Analyst, Application Support Analyst |
| Skills | Business Operations, Service Desk Support, Ticket Management, Incident Management, Application Support, Troubleshooting, Root Cause Analysis, SLA Compliance, Knowledge Base Documentation, SOP Documentation, Process Improvement, Requirement Clarification, Workflow Automation, Data Validation, Computer Vision |
| LinkedIn | https://linkedin.com/in/gokulnath-g-a-b27157203 |

## What I'm looking for

```text
I’m seeking remote opportunities where I can contribute to business operations, service desk, or application support.
```

## About

```text
At Amazon KDP, I triaged support tickets and resolved production issues across global marketplace listings while sustaining 98%+ content accuracy. I also followed up with product, engineering, and content operations teams to move escalations toward resolution.

I identified a recurring cover-review bottleneck and delivered an AI-powered Python cover validator, reducing manual review effort by 40% and raising validation accuracy to 95%+. I also automated bulk-catalog validation with an ISBN validator that reached 99.2% accuracy.

At HCL Technologies, I provided Tier 1 and Tier 2 service desk support and maintained 96%+ CSAT and SLA compliance. I authored 50+ SOPs and knowledge base articles, helping reduce repeat incidents by 20%; I’m currently seeking remote opportunities.
```

## Experience

### Senior Support Analyst

[Amazon](https://himalayas.app/companies/amazon). Jun 2024 - Jul 2026

```text
Triaged and prioritized support tickets, resolved production issues, and led SOP redesign cutting resolution time by 25%. Delivered AI-powered Python automation tools and mentored junior analysts.
```

Skills: Jira, Confluence, SQL, Python, OpenCV, Pillow, NumPy, PyMuPDF, Tesseract-OCR, Excel, Power-BI, Tableau, Workflow-Automation, Agile, Scrum, Root-Cause-Analysis, Process-Improvement, Mentorship

### Associate Research Analyst Intern

Agro Pulping Machinery. Feb 2024 - May 2024

```text
Built Power BI and Tableau dashboards tracking production and cost metrics, lifting efficiency 18% and cutting reporting time 30%. Modeled cost data in Excel to reduce operational overhead.
```

Skills: Power-BI, DAX, Tableau, Excel, Data-Modeling, Dashboarding, Reporting

### Technical Support Executive

[HCL Technologies](https://himalayas.app/companies/hcltech). Oct 2021 - May 2023

```text
Provided Tier 1 and Tier 2 service desk support, reducing resolution time by 30% and authoring 50+ SOPs. Recognized as Top Performer for two consecutive quarters.
```

Skills: Service-Desk, Ticket-Management, Troubleshooting, Escalation-Management, SLA-Compliance, Knowledge-Base, SOPs, Process-documentation, Customer-Service, Communication-Skills

## Education

### Simplilearn

Excel Automation using ChatGPT, Excel Automation. 2026 - 2026

```text
Completed the Excel Automation using ChatGPT certification in August 2026.
```

### HackerRank

SQL (Basics), SQL. 2026 - 2026

```text
Completed the SQL (Basics) certification in July 2026.
```

### Microsoft Learn

Power BI Data Analyst, Data Analytics. 2024 - 2024

```text
Completed the Power BI Data Analyst certification in 2024.
```

### Great Learning

Data Analytics using Excel, Data Analytics. 2023 - 2023

```text
Completed the Data Analytics using Excel certification in 2023.
```

### Great Learning

SQL and SAS Studio Fundamentals, SQL and SAS. 2023 - 2023

```text
Completed the SQL and SAS Studio Fundamentals certification in 2023.
```

### Udemy

Business Analysis Fundamentals, Business Analysis. 2022 - 2022

```text
Completed the Business Analysis Fundamentals certification in 2022.
```

### Udemy

Agile and Scrum Fundamentals, Agile and Scrum. 2022 - 2022

```text
Completed the Agile and Scrum Fundamentals certification in 2022.
```

### Aalim Muhammed Salegh College of Engineering

Bachelor of Engineering, Computer Science. 2016 - 2020

```text
Pursued a Bachelor of Engineering in Computer Science from 2016 to 2020.
```

### HP LIFE

Agile Project Management, Project Management

```text
Completed the Agile Project Management certification.
```

## Tech stack

- Tableau
- NumPy
- OpenCV
- Jira
- Python
- JSON
- Confluence
- SQL
- Power BI

To contact Gokulnath, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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