# Godsown Osabumwenre

Godsown Osabumwenre is a remote worker on Himalayas, Customer Service & Administrative Assistant at Pharmaplus, based in Nigeria.

Source: https://himalayas.app/@godsownosabumwenre

```text
Virtual Assistant and Customer Support Representative at Ceci Mega Plaza who improved response efficiency by 30%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Virtual Assistant, Customer Support Representative, Customer Service Assistant, Administrative Assistant |
| Skills | Administrative Support, Customer Service, Customer Support, CRM Management, Data Entry, Data Reporting, Customer Records Management, Email Support, Live Chat, Phone Support, Calendar Management, Scheduling, Task Management, Customer Support Workflows, Google Workspace |
| LinkedIn | https://linkedin.com/in/godsown-o-1036ab30 |

## About

```text
At Ceci Mega Plaza, I managed administrative operations and customer requests for 50+ customers, tracking interactions and follow-ups with HubSpot, Salesforce, and Convoso. Organized ticket tracking helped improve response efficiency by 30%.

At Pharmaplus, I managed customer service and administrative operations for 30+ customers daily. I organized records and follow-ups with Excel and Google Sheets, improving response efficiency by 30% through timely follow-ups and issue resolution.

I’ve also coordinated appointments, reports, and operational requests with management and service teams, and maintained accurate customer and product records. My training includes virtual assistance, customer service, Google Workspace, CRM fundamentals, and administrative and data management.
```

## Experience

### Customer Service & Administrative Assistant

Pharmaplus. Apr 2025 - Jul 2026

```text
Managed customer service and administrative operations for 30+ customers daily, using Excel and Google Sheets to organize records and follow-ups, increasing productivity by 25%. Responded to customer inquiries and maintained accurate records, reducing documentation errors by 25%.
```

Skills: Excel, Google-Sheets, Customer-Service, Data-Entry, Reporting, Communication-Skills, Task-Management

### Virtual Assistant / Customer Support Representative

Ceci Mega Plaza. Jan 2024 - Feb 2025

```text
Managed administrative operations and customer requests for 50+ customers, using HubSpot, Salesforce, and Convoso to track interactions and follow-ups, increasing productivity by 25%. Responded to customer inquiries through phone, email, and messaging, improving response efficiency by 30%.
```

Skills: HubSpot, Salesforce, Convoso, Excel, Google-Sheets, Customer-Service, Data-Entry, Reporting, Calendar-Management, Communication-Skills

## Education

### Empower Her Remotely

Customer Service Training, Customer Service

```text
Completed customer service training to improve client interaction and support capabilities.
```

### Empower Her Remotely

Virtual Assistant Training, Virtual Assistance

```text
Completed virtual assistant training to enhance administrative support skills.
```

### Empower Her Remotely

CRM Fundamentals Training, CRM

```text
Completed CRM fundamentals training to strengthen customer relationship management skills.
```

### Empower Her Remotely

Google Workspace Training, Google Workspace

```text
Completed training in Google Workspace to enhance productivity and collaboration tools proficiency.
```

### Empower Her Remotely

Administrative & Data Management Training, Administrative and Data Management

```text
Completed administrative and data management training to improve organizational and data handling abilities.
```

### University of Benin

Bachelor of Science, Environmental Management and Toxicology. Grade: 2.1

```text
Pursued a degree in Environmental Management and Toxicology, achieving a 2.1 classification.
```

## Tech stack

- Salesforce
- Google Docs
- Gmail
- Slack
- Google Workspace
- Trello
- Asana
- Google Sheets
- Microsoft Excel
- Zoom
- Canva
- ChatGPT
- Microsoft Office

To contact Godsown, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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