# goddy simiyu

goddy simiyu is a remote worker on Himalayas, Contact Centre Officer (Repayment Agent) at One Acre Fund, based in Kenya.

Source: https://himalayas.app/@goddysimiyu

```text
I support customers, repayment operations, and data-driven service improvements across agriculture and social programs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service Representative, Customer Service, Customer Experience Specialist, Call Center Representative, Data Analyst, Research Assistant, Field Operations Coordinator, Administrative Assistant, Monitoring And Evaluation Officer, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent, Customer Service Technician |
| Skills | Customer Service, CRM Management, Data Collection, Data Analysis, Reporting, Monitoring, Evaluation, Research, Field Operations, Team Leadership, Microsoft Word, Excel, PowerPoint, Tableau, SPSS, Stata, Zendesk, Office Administration, Documentation, KYC, Complaint Resolution, Apollo |

## What I'm looking for

```text
I'm looking for a customer service, operations, research, or data-focused role where I can improve client outcomes, strengthen processes, use reporting tools, and contribute to team performance.
```

## About

```text
At Tupande – One Acre Fund, I handled customer repayment and product-support calls, negotiated repayment plans, maintained KYC records, and resolved issues through Zendesk. I contributed to improved repayment rates and client retention while meeting call, collections, and customer-satisfaction KPIs.

I've also supported farmer and field-agent service at Apollo Agriculture, research at Transparency International, and administrative, monitoring, and beneficiary-support work at NCPWD. I bring experience in customer service, CRM, reporting, field operations, data collection, and team leadership.
```

## Experience

### Contact Centre Officer (Repayment Agent)

[One Acre Fund](https://himalayas.app/companies/one-acre-fund). Mar 2025 - Sep 2025

```text
Handled inbound and outbound calls to support customers on loan repayment and product inquiries. Negotiated repayment arrangements and resolved customer issues using Zendesk, achieving first-call resolution where possible.
```

Skills: Customer-Service, CRM, Zendesk, Collections, KYC, Data-Entry, Reporting, Negotiation, Problem-Solving

### Customer Experience Executive Agent

[Apollo Agriculture](https://himalayas.app/companies/apollo-agriculture). Oct 2023 - Apr 2024

```text
Managed inbound calls from farmers and field agents, collecting feedback and resolving issues. Generated periodic reports and identified process gaps to enhance service delivery.
```

Skills: Customer-Service, Call-Handling, Feedback-Collection, Reporting, Complaint-Resolution, Process-Improvement

### Social Work & Administrative Intern

National Council for Persons with Disabilities. Jan 2018 - Dec 2019

```text
Entered and managed data in the Council's online registration and funding systems. Issued disability cards and medical assessment reports, and supported monitoring, evaluation, and training activities.
```

Skills: Data-Entry, Database-Management, Reporting, Filing, Monitoring, Evaluation, Customer-Service, Training

### Research Assistant

Transparency International. Jan 2017 - Dec 2017

```text
Collected, entered, and analyzed research data. Assisted in report writing and research documentation.
```

Skills: Data-Collection, Data-Entry, Data-Analysis, Report-Writing, Research

## Education

### University of Nairobi

Bachelor of Science, Economics. 2013 - 2016. Grade: Second Class Honours (Lower Division)

```text
Pursued a Bachelor of Science in Economics, graduating with Second Class Honours (Lower Division).
```

### University of Nairobi

Certificate, Statistics. 2015 - 2015

```text
Completed training in Statistical Packages for Social Sciences (SPSS/STATA).
```

### African Institute of Research and Development Studies

Certificate, Computer Proficiency. 2013 - 2013

```text
Earned a Computer Proficiency Certificate covering MS Word, Excel, PowerPoint, and Internet.
```

### Butere Boys High School

Kenya Certificate of Secondary Education, Secondary Education. 2009 - 2012. Grade: B-

```text
Attained Kenya Certificate of Secondary Education (KCSE) with a mean grade of B-.
```

## Tech stack

- Zendesk
- Apollo
- Stata

To contact goddy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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