# Gloria Agbo

Gloria Agbo is a remote worker on Himalayas, Customer Success Manager at Lendastack, based in Nigeria.

Source: https://himalayas.app/@gloriaagbo

```text
I resolve customer issues and improve support workflows for fintech and retail customers.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Success Manager, Customer Support Specialist, Customer Service, Client Relationship Manager, Administrative Assistant, Sales, Customer Success Manager, Customer Success Account Manager, Customer Success Manager EMEA, Customer Success and Implementation Manager |
| Skills | Customer Success Management, Customer Relationship Management, Customer Service, client support, Issue Resolution, Conflict Resolution, Research, Data Collection, Data Management, Administrative Support, Email Communication, Freshdesk, Zendesk, Notion, Microsoft Teams, Google Workspace, Canva, Microsoft Office, Knowledge Base Management, Troubleshooting, Session Replay |

## What I'm looking for

```text
I'm looking to contribute my customer support, client relationship, data management, and cross-functional communication skills to a dynamic team.
```

## About

```text
At Lendastack, I provide front-line support for lending, investment, and financial services software, resolving 25–30 customer enquiries daily across email, chat, and ticketing channels while meeting SLA targets.

I investigate issues through session replays and workflow validation, document findings for Engineering and QA, and create knowledge base articles and troubleshooting guides that strengthen onboarding and reduce repeat enquiries. Previously at Estee Flours, I supported retail customers, maintained sales and administrative records, processed transactions, and built lasting client relationships.
```

## Experience

### Customer Success Manager (current)

Lendastack. Jan 2025 - Present

```text
Provide operational support and front-line assistance to customers using financial services software. Investigate and resolve customer issues, develop support documentation, and collaborate with product and engineering teams to improve workflows.
```

Skills: Customer-Relationship-Management, Customer-Support, Issue-Resolution, Documentation, Freshdesk, Zendesk, Notion, Microsoft-Teams, Google-Workspace, Data-Management

## Education

### Federal University Oye-Ekiti

Bachelor of Science, Sociology. 2020 - 2024

```text
B.Sc. in Sociology with relevant coursework in social research methods, conflict resolution, human behavior, and public policy. Final year research project on socio-economic determinants of domestic violence among married couples.
```

## Tech stack

- Microsoft Teams
- Zendesk
- Google Workspace
- Canva
- FreshDesk

To contact Gloria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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