# Glenn Paul Bitagcul

Glenn Paul Bitagcul is a remote worker on Himalayas, Change Supervisor at Hewlett-Packard, based in Philippines.

Source: https://himalayas.app/@glennpaulbitagcul

```text
I lead secure, high-availability IT operations, NOC teams, and client service delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | IT Manager, Network Operations Manager, IT Operations Manager, Service Delivery Manager, Infrastructure Manager, Change Manager |
| Skills | IT Service Delivery, Infrastructure Operations, Network Operations, Managed IT Services, NOC Management, Team Leadership, Incident Management, Problem Management, Change Management, ITIL, SLA Compliance, Customer Relationship Management, client support, Network Infrastructure, Email Security, Identity Security, Cybersecurity, Remote Support, After Hours Monitoring, IT Asset Management, Hardware Lifecycle Management, IT Procurement, Staff Onboarding, Offboarding, Access Control, CCTV systems, Active Directory, Microsoft Exchange 2007, Blackberry, Citrix, Token Registration, Wintel, Technical Support, Troubleshooting, Service Provisioning, Modem Configuration, Quality Operations, Technical Training |
| LinkedIn | https://linkedin.com/in/username |

## What I'm looking for

```text
I'm looking to lead reliable, secure IT operations and NOC service delivery, strengthen ITIL-aligned incident and change processes, and build high-performing support teams that improve client satisfaction.
```

## About

```text
I lead end-to-end IT service delivery for employees and offshore clients, covering infrastructure, networking, email, user accounts, security operations, and service requests.

At Technology Elite Inc., I supervise and mentor 15 L1–L3 NOC engineers, manage after-hours support, and oversee enterprise hardware procurement and lifecycle processes. I also improve onboarding and offboarding workflows while coordinating client escalations across onshore and offshore teams.

My background includes change and incident management at Infor Philippines and Hewlett-Packard, plus second-line remote desktop support and technical troubleshooting for AT&T and SBC Global at Convergys.
```

## Experience

### Change Supervisor

[Hewlett-Packard](https://himalayas.app/companies/hp)

```text
Administered ITIL-aligned change management workflows, processed change tickets, and coordinated approvals for infrastructure changes.
```

Skills: ITIL, Change-Management, Risk-Assessment, Wintel, ALU

### 2nd Level Global Remote Desktop Engineer

[Hewlett-Packard](https://himalayas.app/companies/hp)

```text
Provided second-line technical support, managed user accounts via Active Directory and Exchange, and delivered training to Level 1 engineers.
```

Skills: Active-Directory, Exchange, Citrix, Technical-Support, Training

### IT Manager

Technology Elite Inc.

```text
Managed end-to-end IT service delivery for employees and offshore clients, supervised a multi-tier NOC team, and oversaw procurement and lifecycle management.
```

Skills: ITIL, Incident-Management, Change-Management, Network-Operations, Team-Leadership, Procurement, SLA-Compliance, Customer-Relationship-Management

### Senior Technical Support for AT&T and SBC Global

Convergys

```text
Provided support for AT&T users including internet, modem, line, and setup issues, and supervised new agents for product and quality operations.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Supervision

### Associate Cloud System Administrator

Infor Philippines

```text
Created and managed change requests in accordance with change management policies and served as a technical escalation point for complex incidents.
```

Skills: Change-Management, Incident-Management, Technical-Support

## Education

### STI Fairview College

Bachelor of Science, Computer Science. 1997 - 2001

```text
Pursued a Bachelor of Science in Computer Science from 1997 to 2001.
```

### St. Patrick High School

High School Diploma, General Studies. 1993 - 1997

```text
Completed secondary education from 1993 to 1997.
```

## Tech stack

- Citrix

To contact Glenn Paul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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