# Gleb Drogin

Gleb Drogin is a remote worker on Himalayas, Customer Support Manager at SuperX GmbH, based in Germany.

Source: https://himalayas.app/@glebdrogin

```text
Customer Support Manager at SuperX GmbH, troubleshooting API integrations and testing product features before release.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 64k+ EUR |
| Job categories | Customer Support Manager, Technical Support Engineer, Project Manager |
| Skills | Quality Assurance, Manual Testing, Functional Testing, Regression Testing, Smoke Testing, Exploratory testing, API Testing, Test Planning, Test Case Design, Bug Tracking, Defect Analysis, Test documentation, Log Analysis, Agile, Scrum |
| LinkedIn | https://linkedin.com/in/gleb-drogin |

## About

```text
At SuperX GmbH, I delivered customer support through live chat and email, maintaining a CSAT score above 85%. I troubleshot API integrations and automation platforms, investigated software bugs with Datadog, and tested new product features before release.

As a Technical Support Engineer at Bolt Technology OÜ, I diagnosed issues in mobile applications and platform services, reproduced defects, and analysed logs with Kibana. I also worked as a Project Manager at Tactical Solutions GmbH, coordinating projects from concept through delivery.
```

## Experience

### Customer Support Manager

SuperX GmbH. May 2026 - Oct 2026

```text
Delivered customer support via live chat and email, maintaining a CSAT score above 85%. Troubleshot complex technical issues involving APIs and automation platforms such as Make and Zapier.
```

Skills: Customer-Support, Live-Chat, Email-Support, Troubleshooting, APIs, Make, Zapier, Datadog, Intercom, HubSpot, Linear, Notion, Slack, AI-Tools

### Project Manager

Tactical Solutions GmbH. Apr 2023 - Mar 2025

```text
Planned, initiated, and managed projects from concept to delivery. Coordinated internal teams and external service providers to ensure on-time execution.
```

Skills: Project-Management, Team-Coordination, Stakeholder-Management, Risk-Management, Status-Reporting, Meeting-facilitation

### Technical Support Engineer

[Bolt Technology OÜ](https://himalayas.app/companies/bolt-eu). Sep 2021 - Apr 2023

```text
Analysed and diagnosed technical issues in mobile applications and platform services. Performed software testing to reproduce reported defects and conducted log analysis using Kibana.
```

Skills: Technical-Support, Troubleshooting, Software-Testing, Log-Analysis, Kibana, Bug-Reporting, Collaboration

### Supervisor

[Sutherland Global Services](https://himalayas.app/companies/sutherland). Sep 2013 - Aug 2017

```text
Led and coordinated a team to ensure efficient workflows. Planned workloads and monitored performance using operational KPIs.
```

Skills: Team-Leadership, Workflow-Management, Performance-Monitoring, Process-Improvement, Escalation-Handling

### Travel Consultant

Blue Travel Services. Feb 2011 - May 2012

```text
Advised customers on travel bookings and services. Organised and coordinated travel arrangements and client requirements.
```

Skills: Customer-Service, Travel-Planning, Booking-Management, Client-Coordination

## Education

### ChapterNext GmbH

QA, Software Testing & Agile Project Management, Software Testing. 2025 - 2026

```text
Completed a program in QA, software testing, and agile project management, covering testing methodologies, test case design, API testing, test automation fundamentals, Python programming, and agile practices.
```

### University of Tallinn

Bachelor of Humanities, Cultural Studies. 2008 - 2014

```text
Bachelor of Humanities in Cultural Studies from the University of Tallinn, completed in 2014.
```

## Tech stack

- Postman
- Intercom
- Slack
- Jira
- Linear
- Python
- HubSpot
- Kibana
- Datadog
- Confluence
- Notion
- Git
- Zapier
- Xray
- Make

To contact Gleb, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Dhanalakshmi Ravichandran](https://himalayas.app/@dhanalakshmiravichan): Freelance Tester, Helion Research
- [Andreea Primac](https://himalayas.app/@andreeaprimac): Director of Customer Support, Ablefy GmbH
- [alissa svertokina](https://himalayas.app/@alissasvertokina): Trainee IT Project Manager, Neue Fische
- [Brahim Ettalabi](https://himalayas.app/@brahimettalabi): Service Manager, Büro und Beratungsservice Gromes Ug
- [Timo Pfeiffer](https://himalayas.app/@timopfeiffer): Netflix Campaign Tech Support, Majorel
- [Steco Marsu](https://himalayas.app/@stecomarsu): IT Leadership & Strategy, EUSMS gGmbH
- [Jacob Pfaff](https://himalayas.app/@jacobpfaff): Senior Product Support Specialist, Blurb
- [Sai Harish Yadav](https://himalayas.app/@saiharishyadav): Lead Support Specialist, Xperts
- [Lisa User](https://himalayas.app/@lisauser12): Activity Leader, EF Education First GmbH
- [Dolly User](https://himalayas.app/@dollyuser5): Retail Sales Associate, Movie Park Germany