# Giulia Ghimpu

Giulia Ghimpu is a remote worker on Himalayas, Data Processing & Quality Assurance Collaborator at IRES Romania, based in Romania.

Source: https://himalayas.app/@giuliaghimpu

```text
I improve client operations, resolve issues, and maintain accurate contract portfolios.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Romania |
| Authorized to work in | Romania, Germany, Spain, Portugal |
| Salary expectations | 25k+ EUR |
| Job categories | Customer Success Specialist, Customer Support Specialist, Operations Specialist |
| Skills | Customer Success, Customer Relationship Management, Customer Support, Query Handling, Escalation Management, De escalation, Operations, Back Office Administration, Contract Administration, Contract Processing, Archiving, Data Quality Assurance, Team Coordination, New Hire Onboarding, GAMBIT, CRM Systems, Ticketing Tools, Microsoft Office, Excel, Google Workspace, Process Adherence, SLA Management, Deadline Management, Written Communication, Verbal Communication, Data Processing, Transcription, Linguistic Proofreading, Cash Handling, Payment Processing, Reservations Management, Recruitment, Candidate Screening, Event Logistics, Budget Management, Romanian, English, Spanish, French |
| LinkedIn | https://linkedin.com/in/giulia-ghimpu |

## What I'm looking for

```text
I'm seeking a stable remote role in Customer Success, Customer Support, or Operations where I can manage client communication, resolve issues, maintain accurate processes, and contribute in a deadline-driven environment.
```

## About

```text
I've administered leasing contract portfolios at GRENKE Renting Romania, processing client files across contracts, invoicing and commissions in Gambit. I also guided clients through online-portal queries and flagged incomplete documentation before approval.

At UNTOLD Festival, I supervised teams of 4–8 in a high-volume customer environment, handled escalations, and supported thousands of customers per shift. My work combines calm issue resolution with accurate transaction and process control.

I've also delivered data-quality checks and transcription for IRES Romania, managed reservations and guest reception, and supported recruitment and onboarding through volunteering. I'm fluent in Romanian and English and am seeking a stable remote Customer Success, Customer Support, or Operations role.
```

## Experience

### Data Processing & Quality Assurance Collaborator (current)

IRES Romania. Jun 2021 - Present

```text
Transcribed 50+ interviews and focus groups with high accuracy. Performed data quality checks and linguistic proofreading on transcript output.
```

Skills: Transcription, Data-Quality-Assurance, Proofreading, Attention-To-Detail

### Back Office & Operations Specialist

GRENKE Renting Romania. Mar 2026 - Aug 2026

```text
Administered a leasing contract portfolio in Gambit, processing client files with accuracy. Managed client correspondence and portal support, resolving queries end to end.
```

Skills: GAMBIT, Contract-Administration, Client-Communication, Data-Quality-Assurance, Microsoft-Office

### Customer Operations & Cashier Supervisor

UNTOLD Festival. Aug 2024 - Aug 2026

```text
Supervised a team of 4-8, allocating tasks and verifying transaction accuracy. Handled escalations and served thousands of customers per shift in a high-volume environment.
```

Skills: Team-Coordination, Escalation-Management, Cash-Handling, Customer-Service, Attention-To-Detail

### Career Counselling Intern

CCOPA Career Guidance Centre. Sep 2025 - Jan 2026

```text
Conducted structured counselling exercises and drafted progress reports with administrative follow-up.
```

Skills: Counselling, Report-Writing, Administrative-Support

### Front Desk & Reservations

Chios Social Lounge. Mar 2022 - Aug 2022

```text
Managed phone and email reservations and organised waiting lists during peak hours. Handled guest reception and resolved unexpected situations calmly.
```

Skills: Reservations, Customer-Service, Communication-Skills, Problem-Solving

## Education

### Babeș-Bolyai University

BA, Psychology. 2023 - Present

```text
Pursuing a BA in Psychology, with studies ongoing as of 2026.
```

### Universidade Católica Portuguesa

Erasmus+ Exchange Semester, Psychology. 2025 - 2025

```text
Completed an Erasmus+ exchange semester in Psychology.
```

### SNSPA Cluj

Recruitment & HR Workshop, Recruitment & HR. 2023 - 2023

```text
Completed a 24-hour intensive workshop on recruitment and HR.
```

### EXL Service

Future Professional Training, Business Communication, HR, Soft Skills. 2023 - 2023

```text
Completed training in business communication, HR, and soft skills.
```

### ECDL

ECDL – European Computer Driving Licence, Microsoft Office

```text
Certified in advanced Microsoft Office skills.
```

### Babeș-Bolyai University

BA, Human Resources. 2020 - 2023

```text
Earned a BA in Human Resources.
```

## Tech stack

- Google Workspace

To contact Giulia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Daiana Dologa](https://himalayas.app/@daianadologa): Project Coordinator, Foodsharing e.V.
- [Sarah Ahmed Abdelghany](https://himalayas.app/@sarahahmedabdelghany): Virtual Assistant, Properties.live
- [Alexandra Blebea](https://himalayas.app/@alexandrablebea): Senior Post Booking Specialist, CGS Romania
- [tattyana89 User](https://himalayas.app/@tattyana89user): Casino Dealer, Playtech
- [Elsie Spencer](https://himalayas.app/@elsiespencer): Customer Information Officer, Ascensos
- [Charaf User](https://himalayas.app/@charafcheikh): Customer Support Advisor, Teleperformance Romania
- [Sorina Ene](https://himalayas.app/@sorinaene): Customer Support & Email Specialist, WeDoSupport LTD
- [Isabella Adriana Popescu](https://himalayas.app/@isabellaadrianapopes): Senior Customer Service Agent, wirkaufendeinauto.de
- [Laura Stanciu](https://himalayas.app/@laurastanciu1): Tier 2 Real Time Escalation Support Specialist, Teleperformance
- [George Ciontu](https://himalayas.app/@georgeciontu): Operations Executive, TBO.com