# Gio Briones

Gio Briones is a remote worker on Himalayas, Co-Manager at Hollowtone Music, based in Philippines.

Source: https://himalayas.app/@giobriones

```text
I support customers, resolve platform and billing issues, and coordinate independent music projects and releases.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Service, Account Manager, Project Coordinator, Creative Project Manager, Music Producer |
| Skills | Customer Service, client support, ClickUp, Account Management, Issue Resolution, Project Coordination, Cross Functional Collaboration, Written Communication, Verbal Communication, Music Production, Recording, Creative Project Management, Event Planning, Performance Planning, Content Creation, Digital Promotions, Microsoft Word, Excel, PowerPoint, Problem Solving, Process Improvement, English, Tagalog |

## What I'm looking for

```text
I'm looking for a role where I can support clients, solve account or platform issues, collaborate across teams, improve workflows, and coordinate meaningful creative projects.
```

## About

```text
I've supported customers at ClickUp, handling account inquiries, payments, refunds, plan upgrades, troubleshooting, and workspace optimization.

I collaborate with cross-functional teams on complex technical issues, lead remote client training, document customer calls, and surface feedback to improve workflows.

Previously, I handled Google Ads billing concerns at Google Operations Center and supported Amazon customers and drivers with shipping, delivery, account, and concession-abuse cases.

Outside customer support, I co-manage Hollowtone Music and perform, write, arrange, record, and release music across several independent bands.
```

## Experience

### Co-Manager (current)

Hollowtone Music. Jan 2024 - Present

```text
Co-managed an independent music collective, supporting artist development, music releases, and promotional initiatives. Coordinated creative projects and release schedules.
```

Skills: Music-Management, Project-Coordination, Branding, Content-Planning, Audience-Engagement

### Independent Musician & Recording Artist (current)

Self Employed. Jan 2020 - Present

```text
Performed and collaborated across multiple active bands, writing, arranging, recording, and releasing original music on major streaming platforms. Coordinated rehearsals, live performances, and release planning.
```

Skills: Music-Performance, Songwriting, Recording, Music-Production, Collaboration, Project-Management

### Customer Service Representative

[ClickUp Inc.](https://himalayas.app/companies/clickup). Apr 2024 - Jun 2026

```text
Provided exceptional customer service for account-related inquiries, including payments, refunds, and troubleshooting. Collaborated with cross-functional teams, conducted remote training, and maintained client workspaces.
```

Skills: Customer-Service, Account-Management, Troubleshooting, ClickUp, Remote-Training, Cross-Functional-Collaboration, Product-Expertise, Documentation

### Digital Media Senior Specialist

[Google Operations Center](https://himalayas.app/companies/google). Feb 2022 - Mar 2024

```text
Handled Google Ads billing concerns and processes, routed requests to relevant teams, and ensured accurate and permanent resolutions. Collaborated with internal teams to resolve billing issues.
```

Skills: Google-Ads, Billing, client-support, Issue-Resolution, Collaboration, Process-Improvement

### Shipping and Delivery Support

[Amazon Operations Services](https://himalayas.app/companies/amazon). Oct 2019 - Feb 2022

```text
Provided support for consumers and drivers regarding parcel delivery concerns. Prevented abusive customer behaviors and handled account-related troubleshooting.
```

Skills: Customer-Support, Problem-Solving, Account-Management, Troubleshooting, Communication-Skills

## Education

### Garcia College of Technology

Senior High School Diploma, Science, Technology, Engineering, and Mathematics. 2017 - 2019

```text
Completed the Kto12 program with a STEM strand, focusing on Science, Technology, Engineering, and Mathematics.
```

### Aklan National High School for Arts & Trades

Junior High School Diploma, Drafting. 2013 - 2017

```text
Completed junior high school and a vocational course in Drafting.
```

## Tech stack

- ClickUp
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Gio, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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