# Ginalane Cobalida

Ginalane Cobalida is a remote worker on Himalayas, Senior Customer Service Representative at Wheelzy LLC, based in Philippines.

Source: https://himalayas.app/@ginalanecobalida

```text
Customer Service Specialist who resolved complex customer complaints at Wheelzy LLC and improved first-contact resolution by 30%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Service, Customer Service Associate, Account Analyst, Account Associate, Collector, Front Desk Attendant, Collections Agent, Receptionist |
| Skills | Customer Service, Customer Retention, Conflict Resolution, CRM, Salesforce, Customer Relationship Management, Customer Complaint Resolution, Customer Interaction Monitoring, Account Forecasting, market data analysis, Customer Behavior Analysis, Debt Collection, Fair Debt Collection Practices Act (FDCPA), Regulatory Compliance, Data Management |

## About

```text
At Wheelzy LLC, I managed complex customer inquiries and complaints, ensuring timely resolution and high customer satisfaction. I used CRM systems to track customer interactions, contributing to a 30% increase in first-contact resolution rates.

Across customer service roles at ClearSource BPO Philippines Inc., Sutherland Global Philippines Inc., and Alorica Philippines Incorporated, I supported customers, maintained CRM records, and addressed complaints. I also forecasted account needs and analyzed customer behavior as an Account Analyst at Concentrix Services Philippines.
```

## Experience

### Senior Customer Service Representative

Wheelzy LLC. Jul 2024 - Apr 2026

```text
Managed complex customer inquiries and complaints, ensuring timely resolution and high levels of customer satisfaction. Utilized CRM systems to track customer interactions, leading to a 30% increase in first-contact resolution rates.
```

Skills: Customer-Service, CRM, Problem-Solving, Communication-Skills

### Customer Service Associate

ClearSource BPO Philippines Inc.. Oct 2021 - Jun 2024

```text
Provided timely assistance and support throughout the customer's journey. Maintained accurate records of customer interactions, transactions, and correspondence in the CRM system.
```

Skills: Customer-Service, CRM, Data-Entry, Communication-Skills

### Team Of Experts

Sutherland Global Philippines Inc.. Jun 2018 - Jun 2021

```text
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Served customers in a friendly, efficient manner following outlined steps of service.
```

Skills: Customer-Service, Adaptability, Efficiency

### Account Analyst

Concentrix Services Philippines. Mar 2017 - Jun 2018

```text
Forecasted account needs and metrics based on market and product data. Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
```

Skills: Data-Analysis, Forecasting, Market-Research, Customer-Behavior-Analysis

### Account Associate

VXI Global Holdings. Jun 2016 - Dec 2016

```text
Answered customer telephone calls to respond to questions, provide details, and resolve concerns. Supported operations by communicating with customers, filling documents, and managing data.
```

Skills: Customer-Service, Communication-Skills, Data-Management

### Customer Service Specialist

Alorica Philippines Incorporated. Oct 2013 - May 2016

```text
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Increased efficiency and team productivity by promoting operational best practices.
```

Skills: Customer-Service, Problem-Solving, Operational-Efficiency

### Collector

Convergys Philippines Services Corporation. Mar 2013 - Sep 2013

```text
Maintained compliance with fair debt practices and regulatory guidelines. Maintained high volume of calls to meet demands of a busy group.
```

Skills: Collections, Compliance, Communication-Skills

### Front Desk Clerk

Interlink Manpower Development and General Services. Sep 2011 - Jun 2012

```text
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
```

Skills: Customer-Service, Communication-Skills, Hospitality

### Collections Agent

Interjob General Services. Jul 2011 - Sep 2011

```text
Persistently reached out to customers with extremely past due accounts to recover lost revenue. Counseled debtors on payment options and arranged installment agreements.
```

Skills: Collections, Negotiation, Communication-Skills

### Receptionist

Joblink Manpower and General Services. Jan 2011 - Jul 2011

```text
Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information. Kept reception area clean and neat to give visitors a positive first impression.
```

Skills: Receptionist, Communication-Skills, Customer-Service

## Education

### San Sebastian College-Recoletos, Manila

Bachelor of Science, Hotel and Restaurant Management. 2003 - 2008

Activities and societies: Relevant Coursework Completed: Training for In-flight Meal Sanitation and Preparation (Philippine Airlines Training Center, Manila); Training for Food Handling and Service (Grand Boulevard Hotel, Manila).

```text
Bachelor of Science in Hotel and Restaurant Management from San Sebastian College-Recoletos, Manila, from 2003 to 2008.
```

## Tech stack

- Salesforce

To contact Ginalane, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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