# Gift Ukoh

Gift Ukoh is a remote worker on Himalayas, Call Center Agent at Safer Road Rescue, based in Nigeria.

Source: https://himalayas.app/@giftukoh

```text
Customer service representative with over 5 years of experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Support Manager, Data Analyst, Operations Coordinator, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service |
| Skills | Customer Support, CRM Software, Microsoft Office, Troubleshooting, Problem Solving, Time Management, Resilience, High Emotional Intelligence, Salesforce |
| LinkedIn | https://https://www.linkedin.com/in/gift-ukoh/ |

## What I'm looking for

```text
I am looking for a role that values teamwork and offers opportunities for growth.
```

## About

```text
With over five years of experience as a Customer Service Representative, I have honed my skills in delivering exceptional service across various platforms, including phone, email, and chat. My ability to thrive in high-pressure environments while maintaining professionalism has been a cornerstone of my career. I am adept at using CRM software and possess strong data analysis and problem-solving skills, which have enabled me to enhance customer satisfaction and streamline operations effectively.

Throughout my career, I have collaborated with diverse teams to improve operational efficiency and customer experience. My recent role as a Call Center Agent at Safer Road Rescue in Texas has further solidified my commitment to providing empathetic and timely assistance to customers in distress. I am eager to leverage my expertise in a dynamic team environment, contributing to the success of the organization while continuing to grow professionally.
```

## Experience

### Call Center Agent (current)

Safer Road Rescue. Aug 2023 - Present

```text
Responsible for answering inbound calls and coordinating dispatch requests for roadside assistance. Demonstrated empathy and professionalism while collecting customer information and collaborating with the towing team to enhance service delivery.
```

Skills: Teamwork, Customer-Service, CRM-Software, Data-Entry, Time-Management, Empathy, Communication-Skills

### Customer Service Representative

Americatefl. Dec 2022 - Aug 2023

```text
Provided exceptional customer service through various channels, achieving high satisfaction rates. Documented interactions for service improvement and scheduled appointments to enhance team efficiency.
```

Skills: Customer-Service, Email-Support, Time-Management, Documentation, Communication-Skills, Live-Chat

### Bank Teller

PeoplePlus Management Service. Mar 2018 - Feb 2022

```text
Processed customer transactions with 100% accuracy and balanced cash drawers daily. Provided information about bank products, enhancing customer engagement and resolving account inquiries.
```

Skills: Communication-Skills, Customer-Service, Data-Entry, Time-Management

### National Youth Service Corp

Betty Field College. Nov 2014 - Nov 2015

```text
Prepared lesson notes and assessed students' performance through daily assignments, providing feedback for academic improvement.
```

Skills: Communication-Skills, Teaching, Assessments, Feedback, Time-Management

### Volunteer

Voluntary Service Overseas. Nov 2014 - Nov 2015

```text
Advocated for child protection and raised awareness about child abuse prevention. Contributed to program success through detailed reporting on unit activities.
```

Skills: Teamwork, Communication-Skills, Advocacy, Reporting, Community-Engagement, Empathy

### Industrial Trainee

Seven-Up Bottling Company Plc. Jul 2012 - Jan 2013

```text
Analyzed effluents for environmental compliance and submitted reports on laboratory activities. Ensured quality of raw materials for production.
```

Skills: Reporting, Quality-Control, Data-Analysis

## Education

### Abia State University

Bachelor of Science, Biochemistry. 2009 - 2013

```text
Studied Biochemistry, focusing on the chemical processes and substances that occur within living organisms, which provided a strong foundation in both theoretical and practical aspects of the field.
```

## Tech stack

- Salesforce
- Google Workspace

To contact Gift, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Deborah Id](https://himalayas.app/@deborahid): Teacher, Hopeful Private Schools
- [Chioma Anyanwu](https://himalayas.app/@chiomaanyanwu): Teacher, The Church of Jesus Christ of Latter day Saints
- [Ruth Etim](https://himalayas.app/@ruthetim): Customer Service Specialist, United Bank of Africa
- [Bolaji Amos](https://himalayas.app/@bolajiamos): Customer Service Representative, Access Bank Plc
- [Lucky Akinjole](https://himalayas.app/@luckyakinjole): Customer Service Representative, Aidaana Nigeria Limited
- [Ojo Olayinka](https://himalayas.app/@ojoolayinka): Customer Service Representative, Fixtures Lineup Production
- [Imoemi Iberia](https://himalayas.app/@imoemiiberia): Customer Support Specialist / Sales Representative, Consumer Opportunity LLC
- [Fuhad Isiaka](https://himalayas.app/@fuhadisiaka): Customer Service Representative , Gbyte Place
- [Oluwabunmi Oladibu](https://himalayas.app/@oluwabunmioladibu): Contact Center Agent, Access Bank Plc
- [Ngozi Ezemmah](https://himalayas.app/@ngoziezemmah): Customer Service Representative, Horizons LLC