# Gianella Figueiredo

Gianella Figueiredo is a remote worker on Himalayas, Customer Experience Specialist at Ripley Department Stores, based in Peru.

Source: https://himalayas.app/@gianellafigueiredo

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I design and coordinate customer experience initiatives, service training, and engagement activities for retail teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Peru |
| Authorized to work in | Peru |
| Salary expectations | 30k+ USD |
| Job categories | Customer Experience Specialist, Customer Experience Manager, Customer Service, Customer Engagement Specialist, Marketing Coordinator |
| Skills | Customer Experience, Customer Experience Design, Customer Experience Management, Customer Service, Service standards, Customer Engagement, Customer Satisfaction, Loyalty Programs, In Store Activations, Corporate Trainer, Internal Communications, Training Material Development, Presentation Development, Visual Content Creation, Canva, Vyond, Sales Support, Administrative Support, Customer Records Management, Recruitment support, Candidate Screening, Interview Scheduling, Supplier Coordination, Event Coordination, Marketing, English, Spanish |

## What I'm looking for

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I'm looking for a customer experience role where I can design service initiatives, train teams, coordinate cross-functional execution, and strengthen customer engagement and satisfaction.
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## About

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At Ripley Department Stores, I coordinated customer experience initiatives, loyalty activities, store activations, and cross-functional projects with internal teams and external suppliers. I also designed initiatives that supported service quality and customer satisfaction.

I trained more than 50 operational and administrative employees on customer experience, service standards, and customer engagement. My background also includes sales support, administrative coordination, recruitment support, and creating communications and training content with Canva and Vyond.
```

## Experience

### Customer Experience Specialist

Ripley Department Stores. May 2019 - Dec 2025

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Coordinated customer experience initiatives, loyalty activities, and cross-functional projects. Trained over 50 employees and designed initiatives to improve service quality and satisfaction.
```

Skills: Customer-Experience, Training, Project-Coordination, Canva, Vyond, Internal-Communications

### Sales and Customer Support Assistant

Rialsa Group SAC. Apr 2018 - Dec 2018

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Provided personalized customer service and product guidance while supporting daily sales and administrative workflows. Coordinated commercial activities and promotional events.
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Skills: Customer-Service, Sales-Support, Administrative-Support, Event-Coordination

### HR and Administrative Assistant

Rosen Peru S.A.. Mar 2016 - Sep 2016

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Managed employee records, attendance tracking, and administrative tasks. Assisted with recruitment processes and supported employee engagement activities.
```

Skills: HR-Administration, Recruitment, Employee-Records, Event-Coordination

## Education

### Universidad del Pacífico

Specialization, Customer Experience Design and Management. 2024 - 2025

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Specialization in Customer Experience Design and Management completed between December 2024 and February 2025.
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### Universidad César Vallejo

Bachelor's Degree, Marketing and Business Management. 2013 - 2018

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Bachelor's Degree in Marketing and Business Management from Universidad César Vallejo, completed in 2018.
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## Tech stack

- Canva

To contact Gianella, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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