# Giah Denice Caseda

Giah Denice Caseda is a remote worker on Himalayas, Social Media Specialist at Foundever, based in Philippines.

Source: https://himalayas.app/@giahdenicecaseda

```text
Social Media Specialist at Foundever, supporting customers across Facebook, TikTok, X, and Instagram.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Social Media Specialist, Technical Support Specialist, Customer Service |
| Skills | Social Media Customer Support, Technical Support, Troubleshooting, Customer Service, Order support, Warranty Support, Healthcare Customer Support, Escalation Handling, Facebook, TikTok, Instagram, Live Chat, Email Support, Phone Support |

## About

```text
At Foundever, I currently work as a Level 2 Social Media Specialist, assisting customers through Facebook, TikTok, X, and Instagram.

Before this role, I was promoted to Subject Matter Expert after one year. I supported teammates with process-related questions and handled supervisor calls and escalations.

As a Customer Support and Technical Support Agent at Foundever, I provided chat, email, and phone support, troubleshooting product issues and helping with order inquiries and warranty replacements.

At Alorica, I provided customer service on an international healthcare voice account, helping customers with policy information, healthcare inquiries, and issue resolution.
```

## Experience

### Social Media Specialist (current)

Foundever. Jan 2022 - Present

```text
Currently assisting customers via social media platforms including Facebook, TikTok, X, and Instagram. Previously served as Subject Matter Expert and Customer Support/Technical Support Agent, handling escalations and troubleshooting technical issues.
```

Skills: Social-Media-Management, Customer-Support, Technical-Support, Troubleshooting, Escalation-Handling, Live-Chat, Email-Support, Phone-Support

### Customer Service Representative

Alorica. Jan 2021 - Jan 2022

```text
Delivered high-quality customer service on a healthcare account, assisting with healthcare-related inquiries, policy information, and issue resolution. Demonstrated empathy and patience in managing customer needs.
```

Skills: Customer-Service, Healthcare, Issue-Resolution, Empathy, Active-Listening

## Education

### San Pedro Relocation Center National High School

High School Diploma, Humanities and Social Sciences. 2015 - 2021

```text
Completed the HUMSS strand, focusing on humanities and social sciences, from 2015 to 2021.
```

### Estrella Elementary School

Elementary School Diploma, General Education. 2009 - 2015

```text
Completed elementary education from 2009 to 2015.
```

## Tech stack

- Instagram
- Facebook
- TikTok

To contact Giah Denice, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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