# Ghislaine Uwera

Ghislaine Uwera is a remote worker on Himalayas, Administrator at Call Center International Rwanda Ltd, based in Rwanda.

Source: https://himalayas.app/@ghislaineuwera

```text
Administrator at Call Center International Rwanda Ltd, improving operational workflows and keeping records and coordination organized.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Rwanda |
| Authorized to work in | Rwanda |
| Salary expectations | 60k+ USD |
| Job categories | Administrator, Administrative Operations Coordinator, Human Resources Assistant |
| Skills | Administrative Operations, Operations Coordination, Records Management, Document Management, Scheduling, Calendar Management, CRM Systems, Data Management, Data Entry, Reporting, KPI Tracking, Outbound Research, Prospect Research, Written Communication, Team Coordination |

## What I'm looking for

```text
I’m seeking an administrative operations role in a fully remote, fast-moving consultancy where I can support leadership, coordinate communications, and keep workflows and records organized.
```

## About

```text
At Call Center International Rwanda Ltd, I oversee daily administrative operations and maintain structured records, reports, and documentation across digital systems. I support management with scheduling, task coordination, and internal communication.

Previously, I was a Team Manager at Call Center International Rwanda Ltd, where I supervised a team against performance targets and KPIs and handled escalations. I also assisted with recruitment, onboarding, and HR records as a Human Resources Intern.
```

## Experience

### Administrator (current)

Call Center International Rwanda Ltd. Jan 2024 - Present

```text
Oversee daily administrative operations, maintain structured records, and support management with scheduling and task coordination. Drive process improvement initiatives to enhance organizational efficiency.
```

Skills: Administrative-Operations, Records-Management, Scheduling, Team-Coordination, Process-Improvement, Digital-Systems, Reporting

### Team Manager

Call Center International Rwanda Ltd. Jan 2023 - Jan 2024

```text
Led and supervised a team against performance targets and KPIs, monitoring productivity and customer satisfaction. Managed escalations and delivered coaching and performance evaluations.
```

Skills: Team-Leadership, Performance-Management, KPI-Tracking, Escalation-Management, Coaching, Customer-Satisfaction

### Human Resources Intern

Call Center International Rwanda Ltd. Jan 2023 - Jun 2023

```text
Assisted in recruitment processes, employee onboarding, and maintaining structured HR documentation. Supported internal communications and administrative HR tasks.
```

Skills: Recruitment, Onboarding, HR-Documentation, Data-Management, Professional-Correspondence

## Education

### Mount Kenya University – Rwanda

Bachelor's Degree, Business Management

```text
Bachelor's Degree in Business Management with a specialization in International Business, graduated in 2024.
```

## Tech stack

- Google Workspace

To contact Ghislaine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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