# Germeen Baraka Germeen Baraka is a remote worker on Himalayas, Training Manager at United Elite Brokers Co, based in Egypt. Source: https://himalayas.app/@germeenbaraka ```text Training Manager at United elite brokers co, delivering banking and customer service training for UAE financial products. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Egypt | | Authorized to work in | Egypt | | Salary expectations | 55k+ USD | | Job categories | Training Manager, Business Development Specialist, Market Research Analyst, Banking Officer, Customer Service | | Skills | Corporate Trainer, Training program development, Training Needs Assessment, Customer Service Training, Financial Policies Training, Banking Operations, Corporate Banking, Trade Finance, Customer Service, Business Development, Lead Generation, Market Research, Finance and Investment, Accounting, Operational Risk | ## What I'm looking for ```text I'm seeking a job opportunity with a reputable and challenging firm where I can develop and use my academic background and interpersonal skills. ``` ## About ```text At United elite brokers co, I provide customer service and bank policy training for new and existing employees. I develop training programs and customer service procedures for the UAE market, including training on personal loans, home finance, and credit cards. At EGBANK, I handled corporate customer requests and trade finance transactions, and coached staff on bank products. I also processed accounts, deposits, transfers, and customer requests in banking operations. My experience also includes gathering aviation market information at Pace Group International and identifying business opportunities at F&M for general supplies. I hold an MBA in Investment and Finance from Ain shams university and a Bachelor of Commerce in Accounting from Ain Shams University. ``` ## Experience ### Training Manager (current) United Elite Brokers Co. Jun 2024 - Present ```text Provide customer service and bank policy trainings to new and existing employees. Develop training programs and manage the training budget. ``` Skills: Customer-Service, Training, Coaching, Performance-Monitoring, Budget-Management, Product-Knowledge ### Senior Business Development Specialist F&M for General Supplies. May 2024 - Oct 2024 ```text Identified new business opportunities and clients, sent sales quotations, and followed up with clients. Assigned tasks to team members. ``` Skills: Business-Development, Lead-Generation, Sales, Team-Management ### Market Researcher Pace Group International. Jan 2024 - Jun 2024 ```text Gathered market information for aircraft owners and aviation professionals. ``` Skills: Market-Research, Data-Collection, Aviation ### Senior Corporate Service Officer EGBANK. Jun 2016 - Apr 2018 ```text Identified and fulfilled corporate customer needs with bank products and services. Handled corporate requests, approved transactions, and promoted bank services. ``` Skills: Corporate-Banking, Customer-Service, Risk-Management, Coaching, Operations ### Corporate Service Officer EGBANK. Aug 2015 - Jun 2016 ```text Handled corporate customer requests and trade finance transactions. Managed custody items and advised customers on delivery items. ``` Skills: Corporate-Banking, Trade-Finance, Customer-Service, Operations ### Section Head EGBANK. Jul 2012 - Aug 2015 ```text Managed operations including account opening, dormant accounts, time deposits, and trade finance requests. Processed internal transfers and customer inquiries. ``` Skills: Banking-Operations, Account-Management, Trade-Finance, Customer-Service ### Customer Service Representative EGBANK. Mar 2008 - Jul 2012 ```text Provided customer service and handled customer requests and inquiries at the Merghany Branch. ``` Skills: Customer-Service, Banking, Communication-Skills ## Education ### Ain Shams University Master of Business Administration, Investment and Finance. 2018 - 2021. Grade: B ```text MBA in Investment and Finance from the Faculty of Business, Ain Shams University, with a grade of B. ``` ### Ain Shams University Bachelor of Commerce, Accounting. Grade: Good ```text Bachelor of Commerce in Accounting from Ain Shams University, graduated in July 2007 with a cumulative rate of appreciation of Good. ``` ### St. Clare's College for Girls General Secondary Certificate, General Secondary. Grade: 88.5% ```text General Secondary Certificate from St. Clare's College for Girls, Heliopolis, with a score of 88.5%. ``` ### Khaled Ramadan for Consultancy Course, Customer Service ```text Completed a course in Customer Service from Khaled Ramadan for Consultancy. ``` ### Egyptian Banking Institute Professional Courses, Banking ```text Completed multiple banking courses including Voice of the Customer, Money Laundry, Internal and External LGs, Regulations of Cheque, Selling Banking Services, Operation Risk, and Trade Finance. ``` ### YAT Educational Center Diploma, Accounting ```text Accounting Diploma from YAT Educational Center in 2007. ``` ### The Arab Academy for Banking & Financial Sciences Professional Courses, Banking and Finance ```text Completed courses in Detecting Forgery & Fraud in Documents and Anti Money Laundry. ``` ### The American Chamber of Commerce in Egypt Professional Courses, Customer Service and Sales ```text Completed courses in Excellence in Service & Customer Care and Effective Selling Techniques. ``` ## Tech stack - HubSpot - Windows - ClickUp - Microsoft Excel - hub - Citrix - Microsoft Word To contact Germeen, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Mohamed User](https://himalayas.app/@mohameduser2): Team Manager, Sharjah Islamic Bank - [Marwan Mokhtar](https://himalayas.app/@marwanmokhtar): Shareholding Company Auditor, Misr for Central Clearing, Depositary & Registry (MCDR) - [Nesma Hassan](https://himalayas.app/@nesmahassan): Customer Service Trainer, Telecom Egypt - [Sameh Mahmoud](https://himalayas.app/@samehmahmoud): Corporate Business Banking Lead, Arab Bank Corporation (ABC) - [Jana Wael](https://himalayas.app/@janawael): Work Account Manager, Goodsmart - [Remon Beshara](https://himalayas.app/@remonbeshara): Team Leader – Customer Acquisition & Portfolio Growth, QNB Alahli - [Abdallah Elsayed](https://himalayas.app/@abdallahelsayed): Senior Customer Service Operations, Lulu International Exchange - [Amr Mahmoud](https://himalayas.app/@amrmahmoud2): Customer Service Executive, HSBC Bank - [Mohamed Mohamedreda](https://himalayas.app/@mohamedmohamedreda): Sales Specialist – Software Solutions, Jafcglobal - [Mohamed Fahmy](https://himalayas.app/@mohamedfahmy3): International Account Advisor, Vodafone International Services