# George Derrick Ochieng

George Derrick Ochieng is a remote worker on Himalayas, Guest Support / Customer Experience at Arbio, based in Kenya.

Source: https://himalayas.app/@georgederrickochieng

```text
Guest Support professional at Arbio supporting international guests across Airbnb and Booking.com and coordinating accommodation requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Guest Support, Travel Consultant |
| Skills | Customer Support, Guest Relations, Hospitality, Reservation And Booking Support, Travel Coordination, Issue investigation, Escalation Management, Case Documentation, Payment Query Handling, German, English, Airbnb, Booking.Com, Hostaway, HostAI |

## About

```text
At Arbio, I support international guests through phone, email, live chat and online booking-platform messages, including Airbnb and Booking.com. I handle questions about reservations, check-in, property access, parking, payments and other guest requests.

When service issues arise, I investigate them, explain procedures, coordinate with internal teams and property partners, and escalate sensitive or non-standard cases when required. I document interactions and follow up on outstanding matters.

At Enchanting Travel Company, I coordinated travel arrangements for international travellers and communicated itineraries, updates and service information. I liaised with accommodation providers, transport partners and local suppliers to coordinate guest requirements and resolve changes.

I also completed onboarding and product training for bilingual customer support at xFusion. I bring professional working proficiency in German and English, along with experience in hospitality, travel coordination and customer-facing support.
```

## Experience

### Guest Support / Customer Experience (current)

Arbio. Jun 2025 - Present

```text
Supports guests across phone, email, live chat, and booking platforms including Airbnb and Booking.com. Handles accommodation enquiries, investigates service issues, and coordinates with internal teams and property partners.
```

Skills: Customer-Support, Hospitality, Airbnb, Booking.Com, Phone-Support, Email-Support, Live-Chat, Issue-Resolution, Documentation, Multitasking

### Bilingual Customer Support Specialist

xFusion. Jan 2025 - Dec 2025

```text
Completed onboarding and product training for bilingual customer support in an international remote-service environment. Developed familiarity with structured support workflows and remote team collaboration.
```

Skills: Bilingual-Support, German, English, Customer-Support, Remote-Collaboration, Workflow-Management

### Senior Trip Coordinator / Travel Consultant

Enchanting Travel Company. Jan 2022 - Dec 2024

```text
Coordinated travel arrangements and communicated itineraries, updates, and service information to international travellers. Liaised with accommodation providers, transport partners, and local suppliers to coordinate guest requirements and resolve changes.
```

Skills: Travel-Coordination, Itinerary-Management, Supplier-Liaison, Customer-Service, Communication-Skills, Problem-Solving

### Site Manager

Skyline Construction Company. Jan 2018 - Dec 2022

```text
Coordinated staff, suppliers, and stakeholders to support daily site operations and work schedules. Monitored operational priorities, communicated updates, and addressed issues affecting workflow and timelines.
```

Skills: Site-management, Staff-Coordination, Supplier-Management, Operations, Communication-Skills, Problem-Solving

### Administrative Assistant

Copy Cat Kenya. Jan 2015 - Dec 2017

```text
Provided administrative and customer-facing support, organized documents, and maintained business information. Assisted with routine office processes and communicated with customers and business contacts.
```

Skills: Administrative-Support, Customer-Service, Document-Management, Office-Processes, Communication-Skills

## Education

### Hochschule Furtwangen University

International Business Studies, International Business. 2008 - 2014

```text
Pursued International Business Studies at Hochschule Furtwangen University from 2008 to 2014.
```

### Daystar University

Community Development Studies, Community Development. 2003 - 2006

```text
Studied Community Development Studies at Daystar University in Athi River, Kenya from 2003 to 2006.
```

### Ukwala High School

High School Diploma, General Studies. 1997 - 2001

```text
Completed high school education at Ukwala High School in Siaya, Kenya from 1997 to 2001.
```

## Tech stack

- Conduit
- Slack
- WhatsApp
- Aircall
- Google Workspace
- Microsoft Office

To contact George Derrick, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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