# Geert Goukens

Geert Goukens is a remote worker on Himalayas, Director at TCM Netherlands, based in Philippines.

Source: https://himalayas.app/@geertgoukens

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Sales and customer service leader at TCM Netherlands, managing customer relationships and department training.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines, Belgium, Netherlands |
| Salary expectations | 31k+ EUR |
| Job categories | Sales Manager, Customer Service Manager, HR Manager, Business Development Manager, Translator, Transcriptionist, AI Trainer |
| Skills | Sales Management, Customer Service, Business Development, E marketing, Direct Marketing, Sales Techniques, Market Penetration, Market Development, Product Development, Diversification, Sales Budgeting, Sales Evaluation, Prospecting, team training, Project Planning |
| LinkedIn | https://linkedin.com/in/geert-goukens-313860176 |

## What I'm looking for

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I’m looking for an innovative, dynamic and collaborative role that offers professional growth, continuous learning, and opportunities for leadership and decision-making. I’d like to use my customer service skills to improve client satisfaction and contribute ideas and solutions to organizational challenges.
```

## About

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At TCM Netherlands, I managed customer and colleague relationships and developed training plans after evaluating department heads’ skills. I worked there as Director from September 2023 to July 2025.

At HCL Krakau (Poland), I coordinated customer and supplier relationships, supported sales management and follow-up, and evaluated technical skills to develop training plans. I worked there as Team Leader / Network Administrator from November 2011 to December 2018.

I ran Sur-Plus Service, a company specializing in door-to-door and B2B sales, from February 1998 to January 2005. We sold mobile phone contracts and other products, and the company had a workforce of more than 40 employees.
```

## Experience

### Director

TCM Netherlands. Sep 2023 - Jul 2025

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Managed and ensured the upward movement of the company. Coordinated and managed relationships with customers and colleagues, evaluated skills of each head department, and developed and maintained training plans.
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Skills: Management, Customer-Relationship-Management, Training-and-Development, Leadership

### Moderator

Moodies. Jul 2021 - Aug 2023

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Chit-chat on dating site and send messages to the client.
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Skills: Communication-Skills, Customer-Service

### Moderator

Cloud Workers. Jan 2019 - Jun 2021

```text
Chit-chat on dating site and send messages to the client.
```

Skills: Communication-Skills, Customer-Service

### Team Leader / Network Administrator

HCL Krakau. Nov 2011 - Dec 2018

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Managed distribution work, telephone traffic, and email box. Handled sales management and follow-up, ensured execution of BoP, coordinated relationships with customers and suppliers, evaluated technical skills, and developed training plans.
```

Skills: Team-Leadership, Network-Administration, Sales-Management, Customer-Relationship-Management, Training-and-Development

### Technical Support Analyst

[Hewlett Packard](https://himalayas.app/companies/hp). Feb 2006 - Oct 2011

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Provided technical support for the Telfort project, sorting technical problems related to the Dutch mobile provider. Worked according to SLAs and prepared weekly reports for the team leader.
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Skills: Technical-Support, Troubleshooting, SLA-Management, Reporting

### Team-Leader

Bosch Communications Systems. Jan 2005 - Jan 2006

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Led the Dutch customer service team for the Abbot Medical supplier. Managed project planning and coordination, served as liaison with the project coordinator, and prepared weekly reports.
```

Skills: Team-Leadership, Project-Management, Customer-Service, Reporting

## Education

### Dutch Trade Academy NHA

Degree, E-Marketing

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Degree in E-Marketing from Dutch Trade Academy NHA, completed in 2010.
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### Ireland

Postgraduate Certificate, Education

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Postgraduate Certificate in Education from Ireland, completed in 2005.
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### Open Universiteit Brussel

Bachelor, Management Sciences

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Bachelor's degree in Management Sciences from Open Universiteit Brussel, completed in 1990.
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## Tech stack

- Python

To contact Geert, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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