# Gaurav Mourya

Gaurav Mourya is a remote worker on Himalayas, Operations Supervisor & Centralized Operations Manager at Gulf Marketing Group (GMG), based in India.

Source: https://himalayas.app/@gauravmourya

```text
Sales Operations Analyst at Gulf Marketing Group who improved process efficiency by 30% through scalable automation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 60k+ USD |
| Job categories | Sales Operations Analyst, Operations Analyst, Operations Manager, Sales Operations Specialist |
| Skills | Sales Operations, Operational Analytics, Ticket Management, SLA Compliance, Process Improvement, Process Automation, Workflow Optimization, Operational Reporting, KPI Analysis, Centralized Operations, Business Operations, Go To Market Support, Power BI, Excel, SAP |

## What I'm looking for

```text
I'm looking to support go-to-market teams in a SaaS environment, using operational analytics, process improvement, and scalable solutions to improve team productivity and field support.
```

## About

```text
At Gulf Marketing Group (GMG), I managed a centralized operations hub supporting more than 10 cross-functional teams. I implemented SAP and Power BI dashboards to track SLAs, ticket resolution times, and process health.

I also developed scalable workflow solutions that improved process efficiency by 30% and reduced operational cycle times by 20%. In my earlier GMG role, I managed more than 500 monthly requests with 99%+ accuracy and used operational reporting to guide process improvements.

At Reliance Industries, I supported more than 50 customers daily and maintained a 95% first-contact resolution rate. I also generated operational reports and contributed to improvements in team productivity and customer satisfaction.

I'm currently pursuing an MBA in Operations Management and Strategic Management. My work focuses on operational analytics, ticket resolution, SLA compliance, and process automation.
```

## Experience

### Operations Supervisor & Centralized Operations Manager

Gulf Marketing Group (GMG). Jan 2026 - Sep 2026

```text
Managed centralized operations hub supporting 10+ cross-functional teams, ensuring SLA compliance and resolving 95%+ of tickets independently. Implemented SAP and Power BI dashboards, achieving 30% improvement in process efficiency and 20% reduction in cycle times.
```

Skills: SAP, Power-BI, Operational-Analytics, SLA-Compliance, Process-Improvement, Automation, Cross-functional-Coordination, Data-Analysis

### Operational Analyst & Ticket Management Specialist

Gulf Marketing Group (GMG). Jan 2025 - Dec 2025

```text
Managed centralized ticket system with 99%+ accuracy on 500+ monthly requests. Generated analytics reports using Excel and Power BI, reducing resolution time by 20% and improving productivity by 25%.
```

Skills: Excel, Power-BI, Ticket-Management, Data-Analysis, Process-Improvement, Automation, Cross-functional-Coordination

### Customer Operations & Support Coordinator

Reliance Industries. Jan 2023 - Dec 2024

```text
Provided operational support to 50+ daily customers, maintaining 95% first-contact resolution and 4.6/5 satisfaction scores. Coordinated team operations during peak periods and generated daily reports.
```

Skills: Customer-Service, Operations-Coordination, Reporting, Process-Improvement, Teamwork

## Education

### M J P R U University

Bachelor of Arts, Arts

```text
Graduated with a Bachelor of Arts in 2022.
```

## Tech stack

- Microsoft Excel
- SAP
- Power BI

To contact Gaurav, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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