# Gaurav Baghel

Gaurav Baghel is a remote worker on Himalayas, Team Developer at Anaptyss India PVT. LTD, based in India.

Source: https://himalayas.app/@gauravbaghel1

```text
Workforce Management Analyst at Anaptyss India PVT. LTD., monitoring real-time queues and staffing to meet service levels.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Workforce Management Analyst, Developer, Lead Associate |
| Skills | Workforce Management, Queue Monitoring, Staffing Analysis, Large Scale Headcount Management, Service Level Agreements, Data Validation, Shrinkage Analysis, AHT Analysis, Revenue Generation, V Lookups, Excel, Basic Knowledge In Excel, Google Sheets, CMS, GAX |
| LinkedIn | https://linkedin.com/in/gaurav-singh-baghel-71611a18b |

## About

```text
At Anaptyss India PVT. LTD., I manage real-time reports and queue activity, monitoring shrinkage, service levels, and VTO so operations stay on track. I take immediate action when targets are missed and contact the client and operations team when issues persist.

At Anaptyss India PVT. LTD. and Teleperformance, I analyzed volume, AHT, and shrinkage for staffing requirements, and handled real-time coding in IEX/Nice. At IGT Solutions, I managed real-time reports and tracked executive activity to help prevent high abandon rates and missed service levels.
```

## Experience

### Team Developer (current)

Anaptyss India PVT. LTD. May 2026 - Present

```text
To manage real time reports such as shrinkage, SL and VTO. I was responsible for ensuring that the operations remained on track by monitoring metrics in real time and taking immediate action when targets were not being met. Get in touch with the client & operation if any issue persists in real time. To Track the executive real time activities to prevent unethical activities for example toggling, H
```

### Workforce Management Analyst

[Teleperformance](https://himalayas.app/companies/teleperformance-nordic). Mar 2022 - May 2026

```text
Worked as Workforce Management Analyst at Teleperformance.
```

### Lead Associate

IGT Solutions. Mar 2021 - Mar 2022

```text
To manage real-time reports. Get in touch with the client & operation if any issue persists in real time. To track the executive real time activities to prevent unethical activities for example Toggling, High AHT On real time, unscheduled aux, early logout, early log in etc. To manage real time aux. To take care of the skills to prevent the high abandon when calls are in queue. To highlight missin
```

## Education

### Tata Jo

Bachelor of Commerce, Computational Science

### Awadesh Pratap Singh University, Rewa

Bachelor of Commerce - BCom, Business/Commerce, General. 2011 - 2014

### TATA COLLEGE,JAMOUDI KHURDA,,SIDHI

Bachelor of computer, B. com computer. 2011 - 2014

## Tech stack

- Google Sheets
- Microsoft Excel

To contact Gaurav, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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