# Garima Sengar

Garima Sengar is a remote worker on Himalayas, Manager - IT Service, Support and Operations at Infosys Limited, based in India.

Source: https://himalayas.app/@garimasengar

```text
IT operations manager at Infosys leading Hubli IT operations and automation initiatives with Power Automate and Blue Prism.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1490k+ INR |
| Job categories | IT Operations Manager, IT Service Delivery Manager, Transformation Manager, Automation Manager |
| Skills | IT Operations, IT Service Management, Service Delivery, Digital Transformation, Process Improvement, Automation, Incident Management, SLA Management, Operational Governance, Business Continuity, Risk Management, Audit and Compliance, Infrastructure Operations, Asset Lifecycle Management, Vendor Management |

## About

```text
At Infosys, I lead IT service, support, and operations for the Hubli DC, covering infrastructure readiness, service governance, and stakeholder coordination. I also drive infrastructure improvements and operational resilience.

In the Automation Team, I partnered with service teams to identify opportunities and led initiatives from requirements through deployment using Power Automate, Blue Prism, SQL, Python, and PowerShell. I also managed the Blue Prism platform and project teams across development, testing, rollout, and production support.

Earlier at Infosys, I administered Active Directory, Exchange, SCCM, and Windows Server environments and supported endpoint security, infrastructure, and compliance. I also provided first-level support and contributed to incident resolution and business-event readiness.

At WIPRO TECHNOLOGIES LIMITED, I configured application monitoring using HP BAC and supported Windows infrastructure builds, including server and storage technologies. I hold a Bachelor of Engineering in Electronics and certifications including AZ-900, SC-900, and ITIL Foundation Certificate in IT Service Management.
```

## Experience

### Manager - IT Service, Support and Operations (current)

[Infosys Limited](https://himalayas.app/companies/infosys-limited). Sep 2025 - Present

```text
Lead IT service, support, and operations for Hubli DC, covering end-user services, infrastructure readiness, incident escalations, resource planning, service governance, and stakeholder coordination. Drive infrastructure improvement initiatives, including network assessments, site technology upgrades, capacity planning, and operational readiness programs.
```

Skills: IT-Operations, Service-Delivery, Incident-Management, SLA-Management, Stakeholder-Management, Infrastructure-Management, Business-Continuity, Asset-Lifecycle-Management, Vendor-Management, Governance, Compliance

### Technology Specialist

[Infosys Limited](https://himalayas.app/companies/infosys-limited). Jun 2022 - Sep 2025

```text
Led the L1 support team, driving incident management, service delivery, SLA adherence, compliance, operational reporting, and continuous improvement. Partnered with service teams to identify automation opportunities, streamline processes, and reduce manual effort through technology-led solutions.
```

Skills: Incident-Management, Service-Delivery, SLA-Management, Compliance, Operational-Reporting, Continuous-Improvement, Endpoint-management, Patch-Management, Access-Management, Mentorship, Power-Automate, Blue-Prism, SQL, Python, PowerShell, Automation, Project-Management

### Technology Analyst

[Infosys Limited](https://himalayas.app/companies/infosys-limited). Dec 2016 - Jun 2022

```text
Administered Active Directory, Exchange, SCCM, and Windows Server environments, including access, group, mailbox, and infrastructure administration. Managed endpoint security and compliance through patching, antivirus controls, SCCM deployments, and remediation activities.
```

Skills: Active-Directory, Exchange, SCCM, Windows-Server, Endpoint-Security, Patching, Antivirus, DNS, DHCP, Print-Service, Server-Hardening, Subnetting, System-Upgrades, L2-Support, Incident-Management, Service-Requests, Escalation-Management, ODC, Audit, SLA, Business-Continuity, Compliance

### Senior Systems Engineer

[Infosys Limited](https://himalayas.app/companies/infosys-limited). Sep 2011 - Dec 2016

```text
Provided first-level support for incidents, service requests, and end-user queries, ensuring timely resolution and SLA adherence. Supported endpoint administration, software installation, troubleshooting, antivirus compliance, patching, and hardware, operating system, network, email, and application issues.
```

Skills: Incident-Management, Service-Requests, end-user-support, SLA-Adherence, Endpoint-Administration, Software-Installation, Troubleshooting, Antivirus-Compliance, Patching, Hardware, Operating-System, Networking, Email, Applications, Escalation-Management, Reporting, Compliance, Event-Readiness, User-Onboarding

### Project Engineer - Application Performance Monitoring

[Wipro Technologies Limited](https://himalayas.app/companies/wipro-limited). Nov 2009 - Aug 2011

```text
Configured access, alerts, downtime windows, monitoring schemas, scheduled reports, dashboards, thresholds, and geographic views using HP BAC. Investigated application failures and performance issues, prepared analysis reports, and coordinated resolution and script changes with application teams and HP SaaS.
```

Skills: HP-BAC, Application-Performance-Monitoring, Alerts, Maintenance-Windows, Monitoring-Schemas, Scheduling-Reports, Dashboarding, Thresholds, Geographic-Views, incident-investigation, Reporting-And-Analysis, Script-Updates, Requirements-Gathering, Business-Profile-Management, Machine-Health-Monitoring, Availability

### Project Engineer - Windows Infrastructure

[Wipro Technologies Limited](https://himalayas.app/companies/wipro-limited). May 2008 - Oct 2009

```text
Built and configured Windows servers with client applications, patches, security controls, SQL Server, Oracle, IIS, JBoss, Apache Tomcat, DNS, DHCP, WINS, and Citrix services. Supported SAN boot builds and storage technologies including SAN, NAS, DAS, iSCSI, Emulex, and SecurePath, and troubleshot server build and application issues with platform teams.
```

Skills: Windows-Server, SQL-Server, Oracle, IIS, JBoss, Apache-Tomcat, DNS, DHCP, WINS, Citrix, SAN, NAS, DAS, ISCSI, Emulex, SecurePath, Server-Builds, Troubleshooting, Platform-Engineering

## Education

### Institute of Engineering, Jiwaji University

Bachelor of Engineering, Electronics. 2002 - 2006

```text
Bachelor of Engineering in Electronics from Institute of Engineering, Jiwaji University, Gwalior, from 2002 to 2006.
```

### Microsoft

AZ-900, Cloud Services

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Earned the AZ-900 certification, validating foundational knowledge of cloud services and Microsoft Azure.
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### Microsoft

SC-900, Security, Compliance, and Identity

```text
Earned the SC-900 certification, validating foundational knowledge of security, compliance, and identity concepts in Microsoft cloud services.
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### AXELOS

ITIL Foundation Certificate in IT Service Management, IT Service Management

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Earned the ITIL Foundation Certificate in IT Service Management, demonstrating understanding of ITIL best practices.
```

## Tech stack

- Oracle
- Python
- PowerShell
- Windows Server
- Apache Tomcat
- JBoss
- Citrix
- Blue Prism

To contact Garima, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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