# Games and Doodles

Games and Doodles is a remote worker on Himalayas, Sr. Associate at TCS, based in India.

Source: https://himalayas.app/@gamesanddoodles

```text
Operations Specialist at TCS who processed 2,000 monthly insurance transactions with 100% quality scores.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 786k+ INR |
| Job categories | Operations Specialist, Customer Support Specialist, Technical Support Specialist, Reservation Specialist |
| Skills | Insurance Operations, U.S. Mortgage Operations, Insurance Verification, Transaction Processing, Payment Processing, Data Validation, Quality Assurance, Process Compliance, B2B Operations, Customer Support Operations, Technical Support, Ticket Management, Troubleshooting, Booking Operations, Reservation Processing |

## About

```text
At TCS, I processed approximately 2,000 US insurance transactions each month while maintaining 100% internal and external quality scores. I reviewed insurance documents, validated data, and handled payment transactions through a B2B platform while meeting SLA and TAT requirements.

At concentrix, I processed Expedia hotel reservations and maintained 99.9% data accuracy across guest profiles, schedules, and room inventory. I also handled booking exceptions, payment failures, and refund disputes.

At Cognizant, I provided L1.5 support for Electrolux on Genesys and Google AI platforms and managed ServiceNow tickets. I reduced ticket resolution time by 30% and maintained customer data in SAP C4C.
```

## Experience

### Sr. Associate

[TCS](https://himalayas.app/companies/tata-consultancy-services). Mar 2026 - Oct 2026

```text
Managed US-based insurance operations within the BFSI domain, processing approximately 2,000 transactions per month while maintaining 100% quality scores. Reviewed and validated insurance information and documents for accuracy and compliance.
```

Skills: Insurance-Operations, U.S.-Mortgage-Operations, Insurance-Verification, BPO-Operations, International-Customer-Service, Policy-Support, Mortgage-Handling, Document-Verification, Data-Validation, Transaction-Processing, Payment-Processing, Quality-Assurance, Process-Compliance, SLA, B2B-Operations, Communication-Skills, Problem-Solving

### Sr. Representative operations

[Concentrix](https://himalayas.app/companies/concentrix). Sep 2024 - Dec 2024

```text
Owned end-to-end processing of Expedia hotel reservations, maintaining a 99.9% data accuracy rate. Managed booking operations, customer experience, partner relations, and escalation resolution.
```

Skills: Booking-Operations, Customer-Experience-Management, Partner-Relations, Escalation-Management, Dispute-Resolution, Omnichannel-Queue-Management, API-Integration, PMS, Financial-Transaction-TAT

### Programer Analyst

[Cognizant](https://himalayas.app/companies/cognizant). Nov 2020 - Mar 2024

```text
Provided L1.5 support for Electrolux on Genesys and Google AI platforms, managed ServiceNow ticketing, and maintained customer data in SAP C4C. Achieved a 30% reduction in ticket resolution time.
```

Skills: Genesys, Google-AI, ServiceNow, SAP-C4C, SAP-EWM, Technical-Support, Ticketing-Systems, Troubleshooting, SLA-Adherence

### Sr.Executive

Infosys BPM Ltd. Jun 2019 - Jul 2020

```text
Led customer support operations, resolved escalated issues, handled billing inquiries, and implemented security measures. Ensured timely resolution of service requests within SLA parameters.
```

Skills: Customer-Support-Operations, Escalation-Management, Support-Protocols, Billing-Inquiries, Payment-Processing, Security-Measures, Service-Request-Management, SLA-Adherence

### Associate

[Wipro](https://himalayas.app/companies/wipro-limited). Apr 2018 - Apr 2019

```text
Provided technical support for networking, broadband, and telecommunication services, resolved billing inquiries, and assisted with TV services troubleshooting. Maintained PSTN infrastructure and resolved connectivity issues.
```

Skills: Technical-Support, Networking, Broadband, Telecommunications, PSTN, Troubleshooting, Billing-Inquiries, TV-Services, Password-Resets

## Education

### Swami Vivekanand Institute of Modern Science

Bachelor of Computer Application, Computer Application

```text
Completed a Bachelor of Computer Application degree in 2016.
```

## Tech stack

- Genesys
- ServiceNow

To contact Games and, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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