# freda Idoroh

freda Idoroh is a remote worker on Himalayas, Customer Service Representative at Found-Africa, based in Nigeria.

Source: https://himalayas.app/@fredaidoroh

```text
I resolve customer account, billing, scheduling, and service issues across email, phone, live chat, and social media.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria, United Kingdom, Canada, United States |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Service, Virtual Assistant |
| Skills | Customer Service, Customer Support, Email Support, Phone Support, Live Chat, Social Media Communication, Complaint Resolution, Issue escalation, Account Support, Billing Support, Service Support, CRM Management, Data Entry, Customer Records Management, Documentation, Scheduling, Calendar Management, Follow up, Google Workspace, Microsoft Office, Remote Team Collaboration, Time Management, Organization, Problem Solving, Adaptability, Administrative Support, Digital Marketing, Remote Sales |

## What I'm looking for

```text
I'm looking for a remote customer or virtual support role where I can deliver accurate assistance, manage customer communications, learn new tools, and contribute to education, technology, or digital platforms.
```

## About

```text
I've supported customers at Found-Africa and Time-Trust Wristwatch Company, resolving account access, billing, scheduling, and service-delivery issues through email, phone, live chat, and social media.

I maintain accurate CRM records, coordinate follow-ups and administrative tasks, and escalate complex issues to support timely resolution in remote, fast-paced environments.
```

## Experience

### Customer Service Representative

Found-Africa. Jan 2024 - Dec 2025

```text
Handled customer inquiries through email, phone, live chat, and social media, resolving issues related to account access, billing, scheduling, and service delivery. Updated CRM records, coordinated administrative tasks, and escalated complex issues to ensure timely resolution.
```

Skills: Customer-Service, Email-Support, Phone-Support, Live-Chat, Social-Media-Communication, CRM-Management, Issue-escalation, Scheduling, Administrative-Support

### Customer Service Representative

Time-Trust Wristwatch Company. Jan 2020 - Dec 2021

```text
Handled customer inquiries and provided prompt, professional support to resolve customer needs and concerns. Followed up with customers to confirm satisfaction and ensure timely resolution of outstanding issues.
```

Skills: Customer-Service, Issue-Resolution, Follow-up, Communication-Skills, Escalation-Management

### Intern

Digital Witch Community. Jan 2026 - Present

```text
Supported digital operations and community engagement activities, contributing to smooth online communication and coordination. Assisted with administrative coordination and maintained organized records to support efficient remote operations.
```

Skills: Digital-Operations, Community-Engagement, Administrative-Support, Remote-Collaboration, Record-keeping

## Education

### Digital Witch

IT/ Customer Support, IT and Customer Support

```text
Completed a certification in IT and Customer Support.
```

### Excelerate

Digital Marketing & Remote Sales, Digital Marketing

```text
Completed a certification in Digital Marketing and Remote Sales.
```

### University of Ibadan

Master's Degree, Agricultural Extension and Rural Development

```text
Pursued a Master's degree in Agricultural Extension and Rural Development, focusing on community development and agricultural practices.
```

### Delta State University

Bachelor of Agriculture, Agriculture

```text
Earned a Bachelor of Agriculture degree, gaining foundational knowledge in agricultural sciences.
```

## Tech stack

- Google Workspace

To contact freda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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