# Fortune Uchechi

Fortune Uchechi is a remote worker on Himalayas, SBO Customer Service Rep at Medsrv (AdventHealth), based in Nigeria.

Source: https://himalayas.app/@fortuneuchechi

```text
Customer-focused operations professional excelling in service, compliance, and inventory management.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Support Specialist, Operations Manager, Administrative Consultant, Care Coordinator, Inventory Manager, Quality Control Analyst, Content Writer, CRM Specialist, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service |
| Skills | Communication Skills, Customer Service, Inbound and Outbound Customer Service, Insurance Billing, HIPAA, Epic, Five9, Zoho, Salesforce, HubSpot, CRM Management, Inventory Management, Operations Management, Onboarding, SEO, Content Writing, Microsoft Office, Research, Writer |

## What I'm looking for

```text
I seek roles where I can leverage customer service, CRM expertise, and operations experience in a compliant, collaborative environment that supports growth and process improvement.
```

## About

```text
I am a value-driven operations and customer service professional with experience across healthcare administration, remote customer support, and retail inventory management. I consistently deliver results under tight deadlines, adapt quickly to new systems (EPIC, Five9, Zoho, Salesforce), and maintain compliance with regulations such as HIPAA while improving operational workflows.

My background includes coordinating care teams for UK providers, handling high-volume inbound/outbound billing inquiries for a U.S. health system, and leading inventory and operations at a retail firm. I bring strong communication, research, and organizational skills, plus a track record of using CRM platforms and SEO-informed content development to support business goals.
```

## Experience

### SBO Customer Service Rep (current)

Medsrv (AdventHealth). Jun 2025 - Present

```text
Handle inbound/outbound billing calls (35+ daily, ~600 monthly) for AdventHealth facilities, update patient insurance and billing in Epic, send itemized bills, and ensure HIPAA-compliant resolution of inquiries.
```

Skills: Customer-Service, Five9, Insurance-Billing, HIPAA

### Administrative Consultant

Adada Care Services. Mar 2023 - May 2025

```text
Recruited and onboarded care staff per UK regulations, maintained compliance documentation, managed CRM operational data and rotas, coordinated schedules, and supported audits and inspections.
```

Skills: Recruitment, Onboarding, Care-Coordination, Compliance-Management, Audit

### Head of Operations

Bundmart Nigeria Limited. Jan 2020 - Aug 2022

```text
Managed day-to-day operations and workflows, implemented inventory control systems, maintained accurate inventory and transaction records, and supported processes to strengthen the company brand.
```

Skills: Operations-Management, Inventory-Control, Stock-Tracking, Process-Improvement, Team-Coordination

### Content Writer / Developer

Celestreet Media Firm. Jan 2016 - Jan 2018

```text
Produced well-researched, SEO-optimized content across sectors, monitored trends to increase site visibility, and contributed to higher website traffic through targeted articles.
```

Skills: Content-Writing, SEO, Research, Trend-Analysis, Content-Strategy

### Customer Service Representative

[OUTCESS](https://himalayas.app/companies/outcess). Feb 2015 - Dec 2015

```text
Provided support for Airtel customers, conducted telemarketing for value-added services, resolved customer inquiries, and escalated issues to advanced support channels while achieving VAS sales targets.
```

Skills: Customer-Support, Telemarketing, VAS-Sales, Escalation-Management, Telecommunications

### Quality Control Analyst

Ranbaxy Nigeria Limited. Mar 2013 - Sep 2013

```text
Performed QC tests on production samples (viscosity, pH, conductivity, density), analyzed finished products for compliance, operated lab instruments, and maintained QC documentation.
```

Skills: Quality-Control, Regulatory-Compliance, Sample-Analysis, Documentation

## Education

### Redeemer's University

Bachelor of Science, Industrial Chemistry. 2014 - 2018

```text
Completed a Bachelor of Science degree in Industrial Chemistry at Redeemer's University from 2014 to 2018.
```

## Tech stack

- Salesforce
- F#
- HubSpot
- Enhance
- Writer
- Remote
- Jan

To contact Fortune, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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