# Flávio Gonçalves

Flávio Gonçalves is a remote worker on Himalayas, Analista de suporte técnico at Vivo Vita, based in Brazil.

Source: https://himalayas.app/@flviogonalves

```text
Technical support analyst at Vivo Vita with experience in telecommunications, B2B service, and customer support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 20k+ BRL |
| Job categories | Technical Support Analyst, Customer Service, Administrative Agent |
| Skills | Technical Support, Customer Service, Telecommunications, Customer Relationship Management, Customer Database Management, Business Analysis, Data Analysis, Agile, Remote Access, Office Administration, Lean Six Sigma Yellow Belt, Emotional Intelligence, People Management |
| LinkedIn | https://linkedin.com/in/flavio-eugenio |

## About

```text
At Vivo Vita, I worked as an Analista de suporte técnico, supporting customers in telecommunications.

At Tel Telecomunicações, I contacted customers and technicians as an Agente administrativo b2b.

At Telefônica Vivo, I worked as an assistente de sac. My experience there focused on customer service.

At Atento Brasil, I worked as an Analista de suporte técnico. I’ve also studied computer networks and completed Lean Six Sigma Yellow Belt certification.
```

## Experience

### Analista de suporte técnico

Vivo Vita. Oct 2022 - Sep 2026

```text
Worked as Analista de suporte técnico at Vivo Vita.
```

### Agente administrativo b2b 1

Tel Telecomunicações. Dec 2021 - Oct 2022

```text
contato com clientes e técnicos.
```

### Analista de suporte técnico 2

[Atento Brasil](https://himalayas.app/companies/atento). Aug 2011 - Dec 2021

```text
Worked as Analista de suporte técnico 2 at Atento Brasil.
```

### assistente de sac 1

[Telefônica Vivo](https://himalayas.app/companies/vivo-diversidade). Aug 2011 - Dec 2021

```text
Worked as assistente de sac 1 at Telefônica Vivo.
```

## Education

### Uninove - Universidade Nove de Julho

Tecnico seguranca do trabalho, Tecnologia em Segurança do Trabalho

### FM2S

Fundamentos em Gestão de Pessoas

```text
Aug 2026
```

### Uninove - Universidade Nove de Julho

Bacharelado, redes e computadores. 2022 - 2025

### Enap

Inteligência Emocional

```text
Jan 2025
```

### United Latino Students Association

Certificação Lean Seis Sigma Yellow Belt

```text
Sep 2025
```

## Tech stack

- Jira
- Python
- Microsoft Power Automate
- ServiceNow

To contact Flávio, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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