# Florián Hucel

Florián Hucel is a remote worker on Himalayas, Dispute Analyst at Amazon / Slovakia / s.r.o., based in Slovakia.

Source: https://himalayas.app/@florinhucel

```text
Dispute Analyst at Amazon recovering lost revenue through chargeback investigations, AI workflows, and root-cause analysis.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Slovakia |
| Authorized to work in | Slovakia |
| Salary expectations | 35k+ EUR |
| Job categories | Account Manager, Customer Support Agent, Technical Support Representative |
| Skills | Dispute Analysis, Revenue Recovery, Amazon Vendor Seller Central, Root Cause Analysis, Standard Operating Procedure (SOP) Writing, Account Management, CRM Systems, Salesforce, Data Analysis, Generative AI tools, Business Development, Process Improvement, Relationship Management, Account Budget Management, Target Setting and Tracking |

## About

```text
At Amazon / Slovakia / s.r.o., I investigate financial discrepancies in Amazon Vendor/Seller Central and audit shipping documents to overturn invalid chargebacks and deductions. I use generative AI tools to speed up investigations and authored a dispute-handling SOP.

I also contributed to a drop-shipping operations project, auditing vendor discrepancies and tightening logistics compliance. Root-cause analysis of recurring payment issues helped reduce future dispute volumes and operational costs.

Before Amazon, I worked in account management at Pantheon.tech and ING Hubs Slovakia, and customer support at ESET s.r.o and AT&T. My work included analyzing customer trends, identifying upsell opportunities, and resolving customer issues.
```

## Experience

### Dispute Analyst (current)

[Amazon / Slovakia / s.r.o.](https://himalayas.app/companies/amazon). Aug 2025 - Present

```text
Leveraged generative AI tools to automate data extraction and streamline dispute resolution workflows. Authored and implemented a comprehensive SOP for dispute handling, enhancing operational consistency and reducing onboarding time.
```

Skills: Generative-AI, Data-Extraction, Standard-Operating-Procedures, Root-Cause-Analysis, Amazon-Vendor-Central, Amazon-Seller-Central, CRM, Logistics-Compliance, Audit, Chargebacks, Deductions-Management, BOLs, POD+

### Account Manager

Pantheon.tech. Sep 2024 - Nov 2024

```text
Boosted customer satisfaction by providing proactive updates and strategic solutions for major client accounts. Collaborated with cross-functional departments to ensure project milestones and deadlines were consistently met.
```

Skills: Account-Management, Customer-Satisfaction, Cross-Functional-Collaboration, Budget-Management, Cost-Reduction, Issue-Resolution

### Account Manager

[ING Hubs Slovakia](https://himalayas.app/companies/ing). Sep 2023 - Aug 2024

```text
Leveraged CRM platforms to analyze customer trends and develop insights, driving a measurable increase in revenue and client retention. Enhanced customer satisfaction by building high-trust relationships with key stakeholders.
```

Skills: CRM, Data-Analysis, Account-Management, Customer-Retention, Upselling, Communication-Skills, Stakeholder-Management

### Customer Support Agent

[ESET s.r.o](https://himalayas.app/companies/eset-nederland). Sep 2020 - Sep 2023

```text
Delivered exceptional service by ensuring rapid, high-quality resolution of a high volume of daily customer inquiries. Maintained meticulous customer records to boost service efficiency and deliver personalized support.
```

Skills: Customer-Support, Issue-Resolution, Customer-Records, Communication-Skills, Collaboration

### Technical Support Representative

[AT&T](https://himalayas.app/companies/at-t). Jan 2020 - Aug 2020

```text
Achieved high first-call resolution rates by providing expert, efficient remote technical assistance. Documented and escalated complex technical issues to engineering teams, contributing to product and system enhancements.
```

Skills: Technical-Support, Remote-Support, Issue-Documentation, Escalation-Management, First-Call-Resolution

## Education

### University of Education in Trnava

Bachelor. 2020 - Present

```text
Pursuing a Bachelor's degree at the University of Education in Trnava, ongoing since 2020.
```

### Comenius University of Education

Bachelor. 2015 - 2019

```text
Completed a Bachelor's degree at Comenius University of Education from 2015 to 2019.
```

### Gymnasium Einsteinova

Maturita (School Leaving Certificate). 2011 - 2015

```text
Earned the Maturita (School Leaving Certificate) from Gymnasium Einsteinova from 2011 to 2015.
```

## Tech stack

- Salesforce

To contact Florián, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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