# firdos kadri

firdos kadri is a remote worker on Himalayas, Sr. Product Support Engineer at Disprz, based in India.

Source: https://himalayas.app/@firdoskadri

```text
Sr. Product Support Engineer at Disprz, resolving SaaS platform issues and turning fixes into troubleshooting guides.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1540k+ INR |
| Job categories | Technical Support Engineer |
| Skills | Technical Support, L1 L2 Support, Technical Troubleshooting, Issue Diagnosis, Root Cause Investigation, Incident Monitoring, problem resolution, Ticket Lifecycle Management, Jira, SLA Tracking, Priority Escalation, Defect Reporting, Log Collection, LAN, WAN |

## About

```text
At Disprz, I own customer support tickets for the SaaS platform from initial report through resolution, tracking progress and updates in JIRA. I reproduce reported defects, collect logs, and create tickets to support engineering investigations.

I coordinate high-priority escalations with product and engineering teams while keeping customers informed. I also create troubleshooting guides and help-centre articles to support consistent issue resolution.

At Tech Mahindra, I provided chat-based technical, billing, and sales support to USA-based broadband, PSTN, and DTH customers. I troubleshot LAN, WAN, router, IP, and wireless connectivity issues, and monitored incidents in an operations-centre environment.

At Wipro Limited, I supported Australian customers with mobile application and accessory-device issues. I also handled customer account activities in Siebel and resolved technical and business exceptions in SAP S/4HANA (ISU).
```

## Experience

### Sr. Product Support Engineer (current)

Disprz. Aug 2021 - Present

```text
Own customer support tickets for the Disprz SaaS platform from initial report through resolution, tracking progress and updates in JIRA. Reproduce reported defects, collect logs, and create JIRA tickets to support engineering investigation.
```

Skills: Jira, SaaS-Support, Troubleshooting, Log-Collection, Escalation-Management, Documentation, Client-Communication

### Sr. Technical Support

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Nov 2020 - Aug 2021

```text
Provided chat-based technical, billing and sales support to USA-based broadband, PSTN and DTH customers. Performed Tier 1 and Tier 2 troubleshooting for LAN, WAN, router, IP and wireless connectivity issues.
```

Skills: LAN, WAN, Routers, Wireless, Broadband, PSTN, DTH, Troubleshooting, incident-monitoring, Ticketing

### Associate

[Wipro Limited](https://himalayas.app/companies/wipro-limited). May 2018 - Nov 2020

```text
Delivered end-to-end technical support through chat and email to Australian customers, resolving mobile application and accessory-device issues. Managed order, billing and credit-related activities in Siebel accounts and resolved technical exceptions in SAP S/4HANA (ISU).
```

Skills: Siebel-CRM, SAP-S-4HANA, IS-U, Technical-Support, Troubleshooting, Customer-Service, Billing, Order-Management

## Education

### MET's Institute of Technology

Bachelor of Engineering, Computer Engineering

```text
Bachelor of Engineering in Computer Engineering from MET's Institute of Technology, Nashik, completed in 2017.
```

### MET's Institute of Polytechnic

Diploma, Information Technology

```text
Diploma in Information Technology from MET's Institute of Polytechnic, Nashik, completed in 2014.
```

## Tech stack

- Zoho Desk
- Jira
- HubSpot
- FreshDesk
- Microsoft Word
- Microsoft PowerPoint
- Wan

To contact firdos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Ganesha Pandiyan](https://himalayas.app/@Ganesha_pandiyan_SV): Technical support engineer, Zoho corporation
- [Bhakti Gurav](https://himalayas.app/@bhaktigurav): Project Engineer, Wipro Limited
- [Rushabh Karshara](https://himalayas.app/@rushabhkarshara): Technical Support Engineer, QuestionPro
- [Pradeep J](https://himalayas.app/@pradeepj1): Customer Support Engineer, Stats Perform
- [Sushmitha Tota](https://himalayas.app/@sushmithatota): Technical Support Engineer, Teradata
- [Rishabh Kumar](https://himalayas.app/@rishabhkumar7): Technical Support Executive, Tech Mahindra
- [Khaleel Muzammil Khan](https://himalayas.app/@khaleelmuzammilkhan): Senior Technical Support Executive, Wipro Technologies
- [Divyanshu Srivastava](https://himalayas.app/@divyanshusrivastava1): Senior Analyst, HCLTech
- [Aditya Thakur](https://himalayas.app/@adityathakur6): Customer Support Associate, TaskUs
- [Pratham Singh](https://himalayas.app/@prathamsingh1): Senior Technical Support Executive, Infosys BPM Limited