# Fiorella Fay

Fiorella Fay is a remote worker on Himalayas, Renewals Specialist at AppDirect, based in El Salvador.

Source: https://himalayas.app/@fiorellafay

```text
Renewals Specialist at AppDirect who cut renewal times by 15% and keeps provider contracts up to date.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | El Salvador |
| Authorized to work in | El Salvador |
| Salary expectations | 39k+ USD |
| Job categories | Operations Coordinator, Provider Operations, Client Project Manager, Executive Coordinator |
| Skills | Contract Renewal, Provider Operations, Provider Management, Maintenance Contracts, Contract Management, Sales Operations, Pre sales Support, Executive Operations Support, Cross functional Coordination, Project Coordination, Workflow Management, CRM, Calendar Management, Virtual Events Coordination, Salesforce |

## About

```text
At AppDirect, I tracked provider contract end dates and requested renewals, helping reduce renewal times by 15%. I also coordinated contract follow-up and updates, keeping contracts up to date.

As Provider Operations Coordinator at AppDirect, I supported operations and lifecycle management for more than 100 providers. I coordinated contract maintenance and documentation across providers, legal, sales, and internal teams.

At Inkwazi Kommunications, I partnered with executive leadership on business operations, communications, and administrative support. I also planned and coordinated virtual events, webinars, leadership sessions, and speaker logistics.
```

## Experience

### Renewals Specialist

[AppDirect](https://himalayas.app/companies/appdirect). Jan 2019 - Apr 2026

```text
Tracked and requested contract end dates from providers, achieving a 15% reduction in renewal times. Ensured contract information accuracy and coordinated with advisors for seamless renewals.
```

Skills: Contract-Management, Renewals, Provider-coordination, CRM, Microsoft-365, Google-Workspace

### Operations & Executive Coordinator

Inkwazi Kommunications. May 2015 - May 2020

```text
Partnered with executive leadership to manage strategic priorities, business operations, and executive communications. Led planning and execution of high-level virtual events and webinars.
```

Skills: Executive-Support, Calendar-Management, Event-Planning, Webinar-Coordination, Cross-functional-Coordination, Project-Coordination, Workflow-Management

### Client Project Coordinator

Stratacore

```text
Supported pre-sales operations, proposal generation, and renewals coordination. Partnered with sales teams to manage complex opportunities and maintained accurate tracking in Salesforce.
```

Skills: Pre-Sales, Salesforce, Renewals, Quoting, Pipeline-Management, Client-Communication

### Provider Operations Coordinator

[AppDirect](https://himalayas.app/companies/appdirect)

```text
Supported 100+ provider operations and lifecycle management, including contract maintenance and cross-functional coordination. Facilitated Docusign workflows and maintained provider records for operational accuracy.
```

Skills: Provider-Operations, Contract-Management, Docusign, Salesforce, Cross-functional-Coordination, SOP-standardization, Workflow-Optimization

## Education

### London South Bank University

Bachelor's Degree, Tourism & Hospitality Management

```text
Studied Tourism and Hospitality Management at London South Bank University, completing in 2010.
```

### University of Hertfordshire

Foundation, International Foundation Program

```text
Completed the International Foundation Program at the University of Hertfordshire in 2006.
```

### Maquilishuat Bilingual School

High School Diploma, General Studies

```text
Earned a High School Diploma from Maquilishuat Bilingual School in 2005.
```

### Udemy

Certificate, Professional Development

```text
Completed professional development courses in project management, Salesforce CRM, business operations, communication, and virtual event coordination.
```

## Tech stack

- Salesforce
- DocuSign
- Microsoft Teams
- Google Workspace
- monday.com
- Zoom
- Canva
- Microsoft 365

To contact Fiorella, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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