# Filip Hilvert

Filip Hilvert is a remote worker on Himalayas, Community & Player Support Specialist at Two Desperados, based in Serbia.

Source: https://himalayas.app/@filiphilvert

```text
Community & Player Support Specialist at Two Desperados handling player requests and creating social media campaigns.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Serbia |
| Authorized to work in | Serbia |
| Salary expectations | 20k+ EUR |
| Job categories | Community and Player Support, Player Support Agent |
| Skills | Community Support, Player Support, Tier 2 Support, Social Media Campaigns, Community Engagement, Account Support, Security Support, E commerce Support, Player Feedback, Gameplay Requests, Sales, Product Procurement Specialist, Inventory Coordination, Supplier Orders, Helpshift |

## About

```text
At Two Desperados, I handle tickets and requests sent through the game and social media. I also create and post campaigns on Facebook, Instagram, and TikTok.

I interact with the community through posts, surveys, interviews, and focus groups. Before that, at 5CA on the Epic Games Project, I delivered Tier 2 support for Fortnite, Rocket League, Fall Guys, and the Epic Games Store.

At 5CA, I resolved complex account, security, and e-commerce cases while managing player feedback and gameplay requests. My earlier experience includes managing customer sales and product procurement at Adria Komerc d.o.o., and lead mail processing at JP Pošta Srbije.
```

## Experience

### Community & Player Support Specialist (current)

Two Desperados. Jun 2023 - Present

```text
Handles all tickets and requests through the game and social media, creates and posts social media campaigns on Facebook, Instagram, and TikTok, and interacts with the community through posts, surveys, interviews, and focus groups.
```

Skills: Helpshift, Zendesk, Dixa, Meta-Business-Suite, DaVinci-Resolve, Photoshop, Google-Workspace, Conflict-Resolution, Communication-Skills, Community-Building, Analytical-Thinking, Teamwork

### Player Support Agent German/English

5CA. Oct 2021 - May 2023

```text
Delivered Tier 2 support across Fortnite, Rocket League, Fall Guys, and the Epic Games Store, resolving complex account, security, and e-commerce cases while managing player feedback and gameplay requests.
```

Skills: Helpshift, Zendesk, Dixa, Epic-Games-Store, Fortnite, Rocket-League, Fall-Guys, Account-Management, Security, Ecommerce, Player-Feedback

### Sales and Purchasing Manager

Adria Komerc d.o.o.. Dec 2020 - Oct 2021

```text
Managed customer sales and handled product procurement, coordinated inventory and supplier orders.
```

Skills: Sales, Procurement, Inventory-Management, Supplier-Coordination

### Lead Mail Processing

JP Pošta Srbije. Apr 2018 - Nov 2020

```text
Led mail processing operations at the Postal Center Pozarevac.
```

Skills: Mail-Processing, Operations, Leadership

## Education

### Faculty of Sport and Physical Education

Bachelor's degree, Special Education and Teaching. 2012 - 2017

```text
Bachelor's degree in Special Education and Teaching from the Faculty of Sport and Physical Education, completed in December 2017.
```

## Tech stack

- Adobe Photoshop
- Zendesk
- Google Workspace
- DaVinci Resolve
- Meta Business Suite
- Instagram
- Facebook
- TikTok

To contact Filip, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Stefan Laketic](https://himalayas.app/@stefanlaketic): Esports Trading Manager, Abios
- [Veljko Mladenovic](https://himalayas.app/@veljkomladenovic): Assistant Team Leader & Quality, N1 Partners Group
- [Karen Helms](https://himalayas.app/@karenhelms): Game Presenter, StakeLogic
- [Marija Lazarek Stošić](https://himalayas.app/@marijalazarekstoi): IT Business Applications Support Specialist, efiport GmbH
- [Ognjen Stojic](https://himalayas.app/@ognjenstojic): Community Manager, Yettel Doo
- [Maryke Kennard](https://himalayas.app/@marykekennard): Tournament Manager & Producer, Global Esports Operations
- [Uroš Gole](https://himalayas.app/@urogole): Community Manager & Content Creator, Polygonn Academy
- [filip m](https://himalayas.app/@filipm): Head of VIP, L5, BC GAME
- [Milan User](https://himalayas.app/@milanuser4): Dispatcher, GlobalBond
- [Armin Nezirovic](https://himalayas.app/@arminnezirovic): Customer Support (German), 5CA – Epic Games German Support