# Fidel Castro

Fidel Castro is a remote worker on Himalayas, Customer Service Representative at Influx, based in Kenya.

Source: https://himalayas.app/@fidelcastro5

```text
Executive Assistant at Craydel Kenya Limited who managed the CEO’s calendar, inbox, travel, and follow-through.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 68k+ USD |
| Job categories | Executive Assistant, Personal Assistant |
| Skills | Executive Support, Calendar Management, Inbox Management, Travel Coordination, Meeting Preparation, Task Tracking, Administrative Operations, Project Follow Through, Stakeholder Communication, Vendor Communication, Customer Service, Customer Support, Financial Advisory, Enrollment Consultant, Financial Literacy |

## About

```text
At Craydel Kenya Limited, I supported the CEO with calendar and inbox management, meeting preparation, and day-to-day administration. I acted as a gatekeeper and tracked decisions, follow-ups, and deadlines through to completion.

I coordinated travel and scheduling logistics across stakeholders, handled confidential business and personal information, and flagged risks early to prevent rework.

As a Senior Financial Advisor & Enrollment Consultant at Craydel Kenya Limited, I supported prospective students and families through a multi-channel pipeline. I prepared presentations that made financial and enrollment information clear, and tracked next steps in Zoho and LeadSquared.

At Influx, I manage customer inquiries across email, live chat, and tickets, resolving 40–70 inquiries a day. I use client-specific procedures and tools including Notion, Guru, Slack, and Teams to keep support organized and consistent.
```

## Experience

### Customer Service Representative (current)

Influx. May 2026 - Present

```text
Managed a high-volume multi-channel inbox, resolving 40–70 inquiries per day while meeting response-time targets. Maintained a 90%+ customer satisfaction score through professional and empathetic communication.
```

Skills: Notion, Guru, Slack, Microsoft-Teams, Email, Live-Chat, Ticketing, Customer-Support, SOPs

### Executive Assistant – Candidate Training Program

Athena Labs LLC. Apr 2026 - Apr 2026

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Completed an intensive 80-hour multi-modal program covering calendar and inbox management, meeting preparation, task and commitment tracking, and administrative operations for senior executives. Earned certification in Executive Assistance from Athena Global Learning.
```

Skills: Calendar-Management, Inbox-Management, Meeting-Preparation, Task-Tracking, Administrative-Operations

### Executive Assistant to the CEO

Craydel Kenya Limited. Sep 2023 - Apr 2026

```text
Served as the CEO's trusted right hand for three years, managing a complex calendar, a high-volume inbox, meeting preparation and day-to-day administrative operations. Acted as gatekeeper, prioritized incoming requests, and owned task and commitment tracking.
```

Skills: Calendar-Management, Inbox-Management, Meeting-Preparation, Task-Tracking, Travel-Coordination, Confidentiality, Risk-Flagging, Communication-Skills

### Senior Financial Advisor & Enrollment Consultant

Craydel Kenya Limited. Sep 2023 - Apr 2026

```text
Primary point of contact for prospective students and families, managing a multi-channel pipeline and prioritizing high-value contacts. Handled sensitive financial and personal information with discretion and prepared stakeholder presentations.
```

Skills: Zoho, LeadSquared-CRM, Pipeline-Management, Stakeholder-Presentation, Information-Handling, Discrétion, Communication-Skills

### Direct Sales Representative

KCB Group. Mar 2023 - Sep 2023

```text
Communicated professionally with customers to deliver against asset and liability sales targets, contributing to retail banking portfolio growth. Compiled and reported customer feedback to inform engagement adjustments.
```

Skills: Sales, Client-Communication, feedback-reporting, Retail-Banking

### Business Intern

Buymore POS. Jun 2022 - Dec 2022

```text
Conducted market and competitor research that informed the company's expansion strategy. Supported customers directly through product training and satisfaction follow-up visits.
```

Skills: Market-Research, Competitive-Analysis, Customer-Training, Customer-Satisfaction

## Education

### University of Nairobi

Bachelor of Economics, Economics. 2015 - 2020. Grade: Second Class Honours, Lower Division

```text
Bachelor of Economics degree with Second Class Honours, Lower Division.
```

### Starehe Boys' Centre and School

Kenya Certificate of Secondary Education, Secondary Education. 2011 - 2014. Grade: A- (79/84)

```text
Kenya Certificate of Secondary Education (KCSE) with grade A- (79/84).
```

## Tech stack

- Google Docs
- Gmail
- Intercom
- Google Drive
- Slack
- Microsoft Teams
- Zendesk
- Help Scout
- Google Workspace
- Trello
- Notion
- Google Sheets
- Microsoft Excel
- Zoom
- FreshDesk
- Guru
- Microsoft Word
- LeadSquared

To contact Fidel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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