# Fernando Matos

Fernando Matos is a remote worker on Himalayas, Customer Service Specialist at NS Outsourcing, based in Dominican Republic.

Source: https://himalayas.app/@fernandomatos

```text
I resolve customer disputes and maintain accurate records across support and payment operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Dominican Republic |
| Authorized to work in | Dominican Republic |
| Salary expectations | 30k+ USD |
| Job categories | Customer Specialist, Dispute Resolution Specialist, Customer Service, Data Entry Specialist, Sales, Web Developer, Software Developer, Python Developer, Customer Support Specialist, Customer Contact Specialist, Customer Experience Specialist, Customer Relations Specialist, Customer Satisfaction Specialist, Client Services Specialist, Customer Service Professional, Customer Solutions Specialist |
| Skills | Customer Service, Dispute Resolution, Chargeback Processes, Payment Processing, Data Entry, Data Processing, CRM Software, Python, Automation, Excel, Microsoft Word, Shopify, Gorgias, Call Center Operations, English, Spanish, Web Development, Software Development |

## About

```text
I've handled customer disputes and chargebacks at NS Outsourcing, reviewing transaction data, investigating discrepancies, and documenting accurate resolutions. I communicate clearly with customers and internal teams while meeting policy and deadline requirements.

Across Neargen, Outplex, Dual Center, and DS Auto Import, I've supported customers, managed e-commerce orders and tickets, processed payments, maintained reliable data, and helped resolve escalated issues. I'm also building my technical foundation through Python programming, software development, and web development training.
```

## Experience

### Customer Service Specialist

NS Outsourcing. Jan 2024 - Dec 2026

```text
Processed and investigated customer disputes and chargebacks, reviewing transaction data to determine accurate resolutions. Maintained high accuracy in case information and communicated resolutions clearly to customers and internal teams.
```

Skills: Dispute-Resolution, Chargebacks, Data-Entry, CRM, Customer-Service

## Education

### Instituto Profesional INFOTEP

Technical Web Developer, Web Development

```text
Completed technical training in web development at Instituto Profesional INFOTEP.
```

### Liceo Roman B. de Castro

High School Diploma, General Studies

```text
Earned a high school diploma from Liceo Roman B. de Castro in Azua de Compostela.
```

### Dominico-Americano

English Immersion, English Language

```text
Completed an English immersion program at Dominico-Americano.
```

### Udemy

Python Developer, Python Programming

```text
Completed a Python developer course on Udemy.
```

### Instituto Tecnológico de las Américas (ITLA)

Software Developer, Software Development

```text
Pursued software development studies at Instituto Tecnológico de las Américas (ITLA).
```

## Tech stack

- Shopify
- Gorgias

To contact Fernando, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Yomasi Antonio Gonzalez Acevedo](https://himalayas.app/@yomasiantoniogonzalezacev): Tier 1 Customer Support, Freelance
- [Jose Ramirez](https://himalayas.app/@joseramirez02): Sales administrator, Neto Uniforms
- [Melisa Aquino](https://himalayas.app/@melisaaquino): Collection Agent, CCS
- [Julián Abad](https://himalayas.app/@julinabad1): Pre Qualified Specialist, One Park Financial
- [Pamela Reyes Molina](https://himalayas.app/@pamelareyesmolina): E commerce & Customer Service Assistant, Hiperdiva Shop
- [LuisDaniel Rodríguez](https://himalayas.app/@luisdanielrodrguez): Apple Credit Card Dispute Specialist, Alorica
- [nicholas jonas](https://himalayas.app/@nicholasjonas): Mobile Customer Care Agent, Teleperformance DR
- [loisha Cuevas](https://himalayas.app/@loishacuevas): Customer Service Representative, Teleperformance
- [Daurys Pérez](https://himalayas.app/@daurysprez): Customer Service Specialist, Outplex
- [Reymundo Zapata Geraldino](https://himalayas.app/@reymundozapatagerald): Lifeguard, High Sierra Pools