# Felix Eduardo Sumoza Sumoza

Felix Eduardo Sumoza Sumoza is a remote worker on Himalayas, Senior Technology Specialist at Banco de Venezuela S.A.C.A., based in Venezuela.

Source: https://himalayas.app/@felixeduardosumozasu

```text
Senior infrastructure and site reliability engineer at BANCO DE VENEZUELA S.A.C.A. who rolled out its IT Optimization Control Center.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Venezuela |
| Authorized to work in | Venezuela |
| Salary expectations | 60k+ USD |
| Job categories | Site Reliability Engineer, IT Operations Lead, Infrastructure Engineer |
| Skills | Site Reliability Engineering, IT Infrastructure, Observability, Enterprise Monitoring, Critical Incident Management, ITIL, High Availability, Incident Management, Mean Time To Resolution (MTTR) Optimisation, Datacenter Resiliency, Infrastructure Optimization, Systems Integrations, Docker, Kubernetes, Microservices |

## About

```text
At BANCO DE VENEZUELA S.A.C.A., I architected, deployed, and executed the rollout of the IT Optimization Control Center, shifting infrastructure operations from reactive monitoring to proactive observability.

I supervised infrastructure tracking across digital and electronic banking channels and integrated a unified Enterprise Monitoring System with the Support unit. I also implemented ITIL-aligned incident workflows to reduce MTTR and establish KPIs for executive decision-making.

I led engineering teams across five rotating shifts and headed high-severity incident responses to help safeguard the Main Data Center. This work supported 24/7 availability for nationwide banking platforms.

Earlier, at MICROFILMS CENTER J.A.H.A., I provided advanced technical support and preventive maintenance for banking peripherals and hardware. I was named Technician of the Year for two consecutive years.
```

## Experience

### Senior Technology Specialist (current)

Banco de Venezuela S.A.C.A.. Feb 2016 - Present

```text
Architected and deployed the IT Optimization Control Center (CCO), transitioning infrastructure operations to proactive observability. Supervised 24/7 high availability across banking channels, reduced MTTR with ITIL-aligned workflows, and led cross-functional teams across 5 shifts.
```

Skills: Grafana, Zabbix, Hystrix, MAINVIEW, Oracle-Cloud-Control, BMC-True-Sight, Docker, Kubernetes, Microservices, F5-LTM, IBM-Z-OS, ITIL, Incident-Management, Team-Leadership

### Advanced Technical Support Specialist

Microfilms Center J.A.H.A.. Jun 2013 - Feb 2016

```text
Provided advanced tier technical support and preventive maintenance for banking peripherals and hardware. Awarded Technician of the Year for two consecutive years for operational efficiency and SLA compliance.
```

Skills: Technical-Support, Hardware-Maintenance, SLA-Compliance

## Education

### Universidad Central de Venezuela

Postgraduate Diploma, Web Application Solutions. 2025 - Present

```text
Pursuing a Postgraduate Diploma in Web Application Solutions, expected to complete in the future.
```

### UNEXPO

Bachelor of Science, Informatics Engineering. 2021 - 2024

```text
Earned a Bachelor of Science in Informatics Engineering from 2021 to 2024.
```

### Universidad Central de Venezuela

Postgraduate Diploma, Advanced Business Management. 2021 - 2024

```text
Completed a Postgraduate Diploma in Advanced Business Management from 2021 to 2024.
```

### UNEXPO

Associate Degree, Informatics. 2019 - 2021

```text
Earned an Associate Degree in Informatics from 2019 to 2021.
```

## Tech stack

- Kubernetes
- MySQL
- IBM DB2
- JavaScript
- HTML5
- Grafana
- Zabbix
- Microsoft Excel
- Visual Studio Code
- Docker
- Hystrix

To contact Felix Eduardo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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