# Felipe User

Felipe User is a remote worker on Himalayas, AI Adoption Consultant (Freelance) at Aura AI Systems, based in Australia.

Source: https://himalayas.app/@felipeuser9

```text
Customer Success and Implementation specialist at Aura AI Systems, delivering AI readiness audits for freight businesses.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Australia |
| Authorized to work in | Australia |
| Salary expectations | 100k+ AUD |
| Job categories | Customer Success Manager, Account Manager, Implementation Specialist |
| Skills | Customer Success, Customer Onboarding, Customer Retention, Account Management, Implementation, CargoWise, Freight forwarding, Logistics Management, Supply Chain Operations, AI Readiness Assessment, Workflow Automation, Customer Health, QBRs, Account Expansion, Risk Reviews |
| LinkedIn | https://linkedin.com/in/phillip-chindamo |

## What I'm looking for

```text
I’m open to Customer Success, Account Management and Implementation roles in logistics, supply chain or B2B SaaS, working remotely across APAC hours.
```

## About

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At Aura AI Systems, I deliver AI readiness audits for freight and logistics businesses, turning operational pain points into prioritised automation recommendations.

At WiseTech Global, I led the VISY rail freight onboarding to a zero-escalation launch, supporting 50+ end users through a five-month rollout. I also delivered enterprise CargoWise rollouts for complex, multi-site freight operators.

At Containerchain, I maintained 90%+ annual retention and 100%+ NRR across 10+ enterprise freight operators and port businesses. I used customer health scoring, QBRs and usage audits to flag churn and renewal risk early.

My background also includes key account management at Stolt-Nielsen Limited and freight operations at DHL Global Forwarding. I’m based in Melbourne and set up to work remotely across APAC hours.
```

## Experience

### AI Adoption Consultant (Freelance) (current)

Aura AI Systems. Jan 2025 - Present

```text
• Deliver half-day AI readiness audits for freight and logistics businesses, turning operational pain points into prioritised automation recommendations
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### Product Specialist (Implementation & Customer Success)

[WiseTech Global](https://himalayas.app/companies/wisetech-global-limited). Jul 2023 - Sep 2025

```text
• Led VISY rail freight onboarding to a zero-escalation launch: 50+ end users over a five-month rollout, through phased training and structured stakeholder engagement
• Delivered multiple enterprise CargoWise rollouts for complex, multi-site freight operators, driving feature adoption across large user groups
• Translated operational requirements into platform solutions with product and implementa
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### Business Relationship Manager (Customer Success)

Containerchain. Apr 2019 - Jul 2023

```text
• Maintained 90%+ annual retention and 100%+ NRR across 10+ enterprise freight operators and port businesses as their primary contact
• Flagged churn and renewal risk early through customer health scoring, QBRs and usage audits
• Built trusted relationships with ops managers, IT leads and C-suite at forwarders, shipping lines and ports
• Lifted adoption by surfacing underused features and co-devel
```

### Key Account Manager

Stolt-Nielsen Limited. Apr 2014 - Apr 2019

```text
• Owned the full lifecycle of 10+ enterprise chemical tanker accounts, from contract negotiation to renewal
• Grew existing accounts through senior-stakeholder QBRs and tailored commercial proposals
```

### Accounts Receivable / Air and Ocean Operations

DHL Global Forwarding. Sep 2005 - Sep 2014

```text
• Delivered end-to-end air and ocean freight operations support across international shipments
• Managed invoicing, credit control and reconciliation as a key customer contact, resolving account issues promptly
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### Account Specialist

DHL Global Forwarding. Jan 2005 - Jan 2014

```text
Built foundational expertise across international freight forwarding — air, ocean, and road freight — developing the deep operational domain knowledge that underpins 20 years of industry credibility.
```

## Education

### Anthropic

Claude Code 101

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Jun 2026
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### Anthropic

Claude 101

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Jun 2026 · Expires Jan 2036
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### Anthropic

Introduction to Claude Cowork

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Jun 2026
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### Productside

Optimal Product Management

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Aug 2025
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### LearnQuest

Introduction to Scrum Master Training

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Oct 2023
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### LearnQuest

Combining Scrum with Other Agile Methodologies

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Nov 2023
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### LearnQuest

Scrum Master Certification: Scaling Agile and the Team-of-Teams

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Nov 2023
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### LearnQuest

Scrum Master Certification: Scrum Methodologies

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Nov 2023
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### LinkedIn

Project Management Foundations

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Mar 2022
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### LinkedIn

How to Present and Stay on Point

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Aug 2020
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### LinkedIn

Creating and Giving Business Presentations

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Aug 2020
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### LinkedIn

Designing a Presentation

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Aug 2020
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### LinkedIn

Establishing Credibility as a Speaker

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Aug 2020
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### LinkedIn

Excel Essential Training (Office 365)

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Aug 2020
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### LinkedIn

Note-Taking for Business Professionals

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Jul 2020
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### LinkedIn

Learning Graphic Design: Presentations

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Aug 2020
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### LinkedIn

PowerPoint: Silicon Valley Presentation Secrets

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Aug 2020
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### LinkedIn

Public Speaking Foundations

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Aug 2020
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### LinkedIn

Word Essential Training (Office 365)

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Aug 2020
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### International Forwarders & Customs Brokers Association of Australia Ltd. (IFCBAA)

IMDG Code e-learning course

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Feb 2018
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### Victoria University

Diploma of Logistics, Materials & Supply Chain Management, Logistics, Materials, and Supply Chain Management. 2008 - 2010

## Tech stack

- Salesforce
- HubSpot
- Claude Code

To contact Felipe, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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