# Favour Ubalaka

Favour Ubalaka is a remote worker on Himalayas, Virtual Assistant & Customer Service Rep at Value-Plus Solar, based in Nigeria.

Source: https://himalayas.app/@favourubalaka1

```text
Virtual Assistant focused on customer support, scheduling, and accurate administrative operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Virtual Assistant, Customer Support, Administrative Assistant, Virtual Administrative Assistant, Remote Virtual Assistant, Virtual Executive Assistant, Customer Service, Call Center Representative |
| Skills | Excel, Phone Email Chat Support, Complaint Handling, Problem Solving, Customer Satisfaction, Email Marketing Management, Calendar Management, Appointment Scheduling, Data Entry, Web Research, File Organization, Administrative Support, Outbound Calling, Cold Calling, Lead Generation, Appointment Setting, Sales Support, Microsoft Word, Google Docs, Google Sheets, Zoom, Slack, Trello, CRM Tools, Communication Skills, Time Management, Attention To Detail, Teamwork, Remote Work, Fast Learner, Compiled, CRM |

## What I'm looking for

```text
I’m looking for a role where I can support customers and teams remotely—handling emails, calls, scheduling, and accurate records—while using my communication and problem-solving skills to resolve issues quickly and help the business run smoothly.
```

## About

```text
I’m a reliable, detail-oriented Virtual Assistant and Customer Service Representative with over 5 years of experience in remote support, call handling, customer care, and administrative assistance. I specialize in managing emails, responding to customer inquiries, scheduling appointments, performing data entry, and supporting business operations with strong communication and problem solving.

In my roles, I’ve handled 500+ customer inquiries weekly, managed inbound and outbound calls, resolved complaints by providing solutions, and updated customer records using CRM tools. I also organize files and documents, handle travel bookings, prepare reports, and support teams by tracking daily tasks, following up on payments, and maintaining accurate call logs—so clients stay organized and satisfied.
```

## Experience

### Virtual Assistant & Customer Service Rep

Value-Plus Solar. Jan 2023 - Jan 2026

```text
Managed customer emails and handled inbound and outbound calls to resolve inquiries and complaints. Scheduled appointments, updated customer records in CRM tools, and supported business operations through data entry, web research, and social media messaging.
```

Skills: Customer-Service, Outbound-Calling, CRM, Appointment-Scheduling, Calendar-Management, Data-Entry, Web-Research, Complaint-Resolution, Social-Media-Support

### Virtual Assistant / Customer Support

V.P.D Accommodations. Jan 2021 - Jan 2023

```text
Responded to customer emails and live chat daily, supporting bookings, inquiries, and complaint resolution. Managed calendars and spreadsheets, updated company databases, and handled invoicing follow-ups to support client operations.
```

Skills: Customer-Support, Complaint-Handling, Appointment-Scheduling, Calendar-Management, Data-Entry, Spreadsheet-Management, Internet-Research

### Call Center Agent

S.R Solutions. Jan 2021 - Jan 2022

```text
Made outbound calls to business owners and decision makers to share company services and handle questions and objections. Maintained call logs, updated customer information, and scheduled appointments for the sales team while meeting call and follow-up targets.
```

Skills: Outbound-Calling, Cold-Calling, Appointment-Scheduling, Sales-Support, Objection-Handling, Lead-Qualification

### Administrative Virtual Assistant

Mimshak Consult. Jan 2021 - Jan 2022

```text
Managed an email inbox and responded to client messages while booking flights, hotels, and transportation. Prepared documents and reports in Microsoft Word and Excel, supported market research, and tracked daily tasks with reminders and scheduled appointments.
```

Skills: Excel, Report-Preparation, Microsoft-Word, Market-Research, Scheduling

### Call Center Agent

Evertrust Roofing and Remodeling. Jan 2019 - Jan 2021

```text
Contacted homeowners and commercial property managers to offer roofing, remodeling, and HVAC services. Scheduled 20+ weekly appointments for in-person estimates and used scripts and follow-ups to convert leads into paying customers.
```

Skills: Outbound-Calling, Lead-Generation, Appointment-Setting, Sales-Support, Schedule-Estimation, Customer-Relationship-Management

## Education

### University of Nigeria, Nsukka

Education/Political Science. 2014 - 2018

```text
Completed studies in Education and Political Science at the University of Nigeria, Nsukka from 2014 to 2018.
```

## Tech stack

- Google Docs
- Gmail
- Trello
- Google Sheets
- Microsoft Excel
- Compiled
- Increase
- Task
- Objective
- Remote

To contact Favour, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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