# Favour Ladokun

Favour Ladokun is a remote worker on Himalayas, NOC Engineer (Team Lead) at Mobax Telecoms, based in Nigeria.

Source: https://himalayas.app/@favourladokun

```text
Operations and Reporting Associate at Mobax Telecoms who identified a 12% recurring fault pattern and supported proactive maintenance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Reporting and Operations Analyst, Reporting Analyst, Data Analyst, Business Analyst |
| Skills | Operational Reporting, KPI Tracking, SLA Tracking, Data Quality, Data Validation, Data Cleaning, data transformation, Incident Management, Root Cause Analysis, Escalation coordination, Process documentation, Excel, Google Sheets, Power Query, SQL |

## About

```text
At Mobax Telecoms, I maintain daily operational reports, incident logs, and performance dashboards using Excel and Google Sheets. I identified a 12% recurring fault pattern in network incident data, which led to a proactive maintenance strategy that reduced downtime.

At BT Technologies, I analyzed operational data, supported ERP users, and updated a hospital information management system using SQL Server. I’ve also created KPI dashboards with Excel and Power BI, and used SQL and Python (pandas) to clean data and answer business questions.
```

## Experience

### NOC Engineer (Team Lead) (current)

Mobax Telecoms. Feb 2026 - Present

```text
Maintains daily operational reports, incident logs, and performance dashboards using Excel and Google Sheets. Tracks SLA status, fault volumes, and service performance, and leads a remote team through incident management.
```

Skills: Excel, Google-Sheets, SLA-Tracking, Incident-Management, Team-Leadership, CRM-Data-Validation, Root-Cause-Analysis

### Information Systems / IT Support Officer

BT Technologies. May 2025 - Feb 2026

```text
Analyzed operational and system data in Excel to prepare reports and support decisions. Logged, tracked, and resolved support requests, and supported ERP users by investigating system issues and documenting problems.
```

Skills: Excel, SQL-Server, ERP, SOPs, User-Guides, System-documentation, IT-Support

### IT Support Technician

Oyo State Judiciary High Court of Justice. Dec 2023 - Apr 2025

```text
Provided daily IT support for judiciary staff, resolving printer, computer, and Microsoft Excel issues. Trained lawyers and court staff on a new software system and helped set up court equipment and workstations.
```

Skills: Excel, IT-Support, Training, Troubleshooting, Workstation-Setup

### Data and Business Analysis Training / Internship

HNG Internship and ALX. Jan 2023 - Jan 2025

```text
Cleaned and transformed datasets using Excel, Power Query, and Python (pandas), and built Excel and Power BI dashboards to track KPIs. Used SQL to answer business questions and generate insights.
```

Skills: Excel, Power-Query, Python, Pandas, Power-BI, SQL, Data-Cleaning, data-transformation, Dashboarding

## Education

### HNG Internship

Data Analysis Internship, Data Analysis. 2023 - 2025

```text
Completed a data analysis internship, focusing on data cleaning, dashboard creation, and SQL-based insights.
```

### ALX

Data and Business Analysis Training, Data and Business Analysis. 2023 - 2025

```text
Completed data and business analysis training, including data cleaning, dashboard building, and SQL for business insights.
```

### Landmark University

Bachelor of Science, Computer Science

```text
Earned a Bachelor of Science in Computer Science from Landmark University in 2022.
```

## Tech stack

- Tableau
- Pandas
- MySQL
- PostgreSQL
- Python
- Google Sheets
- SQL
- Power BI
- Looker Studio
- Power Query

To contact Favour, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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