# Favour Favour

Favour Favour is a remote worker on Himalayas, Customer Support / IT Support at Digital Witch Academy, based in Nigeria.

Source: https://himalayas.app/@favourfavour

```text
Technical Support at Digital Witch Academy, helping users resolve requests and practising Zendesk and Freshdesk ticket workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Technical Support, IT Support Specialist, Customer Support Specialist |
| Skills | Technical Support, IT Support, Troubleshooting, Issue Identification, Ticket Handling, Issue Documentation, Issue escalation, Customer Support, Client Communication, Customer Follow up, CRM workflows, Customer Records Management, Lead Research, Spreadsheet CSV Handling, Zendesk |
| LinkedIn | https://linkedin.com/in/philomina-taiye-769052293 |

## About

```text
At Digital Witch Academy, I supported customer-facing activities by responding to questions and helping users work through requests. I focused on clear communication and a helpful service experience.

I practised Zendesk and Freshdesk to learn support-ticket workflows and how customer issues are managed. I’m building skills in troubleshooting, documenting issues, and escalating matters when needed.

In learning activities, I used HubSpot and Trello to organise customer-related information and track tasks. I also practised organising files in Google Drive and sharing walkthroughs with Loom.

I used Apollo.io for lead research and worked with spreadsheet and CSV lists. I completed IT Support and Microsoft-related certifications through Coursera.
```

## Experience

### Customer Support / IT Support

Digital Witch Academy

```text
Supported customer-facing activities with a focus on clear communication and a helpful service experience. Responded to questions and helped users work through requests while maintaining a professional and patient approach.
```

Skills: Customer-Support, IT-Support, Communication-Skills, Documentation, Follow-up

## Education

### University of Port Harcourt

Bachelor of Science, Animal Science

```text
Bachelor of Science in Animal Science from the University of Port Harcourt, completed in 2024.
```

## Tech stack

- Google Drive
- Zendesk
- HubSpot
- Trello
- FreshDesk
- Loom
- Apollo.io

To contact Favour, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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