# Fatma Ridene

Fatma Ridene is a remote worker on Himalayas, Employée Commerciale Polyvalente at Intermarché, based in France.

Source: https://himalayas.app/@fatmaridene

```text
Commercial assistant with experience at Intermarché, Think Events, and in banking; supported customer service and event planning.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 40k+ EUR |
| Job categories | Commercial Assistant, Sales Assistant, Customer Service |
| Skills | Customer Service, Sales, Cash Handling, Customer Loyalty, Stock Management, Inventory Replenishment, Merchandising, Product Labeling, Quality Control, Hygiene Standards, Administrative Support, Telephone Reception, Visitor Reception, Event Planning Support, Customer Satisfaction Analysis |

## What I'm looking for

```text
I’m looking to bring my customer service, organization, and operational support experience to a team where I can contribute to day-to-day efficiency and customer satisfaction.
```

## About

```text
At Intermarché, I welcomed and advised customers, handled checkout, and helped build customer loyalty. I also restocked shelves and managed stock and supplies.

I maintained product labels and promotional displays, while carrying out hygiene checks and keeping work areas clean.

As a Commercial Assistant Intern at Think Events, I handled calls and visitor reception, followed administrative files, and supported planning and organization of event activities.

During internships and projects with Banque Nationale Agricole and STAR, I worked on customer service and client records. My 2016 project studied customer satisfaction, processed statistical data, and proposed service improvements.
```

## Experience

### Employée Commerciale Polyvalente

Intermarché. Oct 2023 - Apr 2026

```text
Accueil, conseil et fidélisation de la clientèle, en charge de l'encaissement en caisse. Réapprovisionnement des rayons, étiquetage des produits, gestion des stocks et contrôles d'hygiène.
```

Skills: Vente, Relation-Client, Encaissement, Gestion-Des-Stocks, Merchandising, Hygiëne

### Stagiaire Production Pâtisserie

Pâtisserie So Sweet. Mar 2019 - Mar 2020

```text
Planification et répartition des tâches en production, gestion de l'équipe de fabrication. Sélection et dosage des ingrédients, préparation des viennoiseries et suivi de cuisson.
```

Skills: Production, Team-Management, Patisserie, Cooking, Order-Management

### Stagiaire Assistante Commerciale

Think Events. Sep 2017 - Jun 2018

```text
Traitement des appels et accueil des visiteurs, suivi des dossiers administratifs. Support à l'équipe dans la planification et l'organisation des activités événementielles.
```

Skills: Accueil-Téléphonique, Support-Administratif, Événementiel, Planification

### Projets & Stages

Banque Nationale Agricole & STAR. Jan 2014 - Dec 2016

```text
PFE (2016) : étude de satisfaction client, traitement des données statistiques et propositions d'amélioration du service. Stage (2015) : chargée de clientèle junior — gestion de la base clients et opérations courantes. Stage (2014) : traitement des dossiers d'assurance vie et santé — accueil et étude des demandes clients.
```

Skills: Customer-Satisfaction-Analysis, Data-Processing, Customer-Management, Assurance

## Education

### Le Prestige

Diplôme d'aptitude professionnelle, Pâtisserie et Cuisine. 2018 - 2019

```text
Diplôme d'aptitude professionnelle in Pâtisserie et Cuisine from Le Prestige, Tunisia, 2018-2019.
```

### Centre sectoriel de formation et de techniques appliquées

Brevet de Technicien Supérieur, Commerce. 2013 - 2017

```text
Brevet de Technicien Supérieur in Commerce from Centre sectoriel de formation et de techniques appliquées, Megrine, Tunisia, 2013-2017.
```

### Lycée Smida

Baccalauréat, Économie Gestion. 2013 - Present

```text
Baccalauréat in Économie Gestion from Lycée Smida, Tunis, Tunisia, 2013.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office

To contact Fatma, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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