# Farzana Yusoff

Farzana Yusoff is a remote worker on Himalayas, Customer Support Representative at Heals Healthcare Malaysia, based in Malaysia.

Source: https://himalayas.app/@farzanamohd

```text
Customer Support Representative at Heals Healthcare Malaysia supporting 700+ clinics and driving product adoption.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Malaysia |
| Authorized to work in | Malaysia |
| Salary expectations | 30k+ USD |
| Job categories | Customer Success, Customer Success Manager, Account Manager, Customer Support Specialist |
| Skills | Customer Success, Customer Relationship Management, Customer Retention, Churn Management, Customer Onboarding, Product Adoption, Customer Support, Escalation Resolution, Technical Troubleshooting, Root Cause Analysis, Customer Advocacy, User Feedback Management, Account Management, Invoicing, Collections |
| LinkedIn | https://https://www.linkedin.com/in/siti-nurfarzana-mohamad-yusoff-810678170/ |

## About

```text
At Heals Healthcare Malaysia, I support relationships with over 700 healthcare clinics, helping doctors and clinic staff resolve issues and improve their workflows. I conduct consultations, onboarding, and training to support product adoption.

I handle escalations, retention discussions, and customer feedback, bringing the voice of the customer to Product and Technical teams. I also work on subscription inquiries, invoicing, collections, and account matters.

At Heals Healthcare Malaysia, I designed and implemented Power Automate workflows to streamline processes. Earlier, as an Administrative Assistant at Cigna International, I processed medical claims and maintained records in the Smart Indexing System.
```

## Experience

### Customer Support Representative (current)

Heals Healthcare Malaysia. Jan 2022 - Present

```text
Manage relationships and provide ongoing support for over 700 healthcare clinics, ensuring timely issue resolution and positive customer experiences. Conduct consultation sessions with doctors and clinic staff to identify operational challenges, improve workflows, and drive product adoption.
```

Skills: Customer-Success, Customer-Retention, Onboarding, Training, Product-Adoption, Escalation-Resolution, Technical-Troubleshooting, Pipedrive, Freshdesk, Excel, Power-Automate, Invoicing, Collections, Statements-Of-Account

### Administrative Assistant

Cigna International. Jan 2019 - Jan 2022

```text
Processed and analyzed medical claims submitted by members and healthcare providers from global locations, ensuring high standards of accuracy and quality. Managed documentation and maintained accurate records within the Smart Indexing System, developing strong analytical and data management skills.
```

Skills: Medical-Claims-Processing, Data-Management, Documentation, Smart-Indexing-System, Analytical-Skills

## Education

### Universiti Kebangsaan Malaysia

Master of Business Administration, Business Administration. 2018 - 2019

Activities and societies: MBA Project 'Hope4d’Dreams' (2019)

```text
Pursued a Master of Business Administration, focusing on advanced business and management principles.
```

### Trine University – Putra International College

Bachelor of Science in Business Administration, Business Administration. 2014 - 2018

Activities and societies: President's List (2015, 2017); Provost's List (2016); President, Student Council (2017/2018); Vice President, Sekretariat Rakan Muda (2017/2018); Bronze Holder, Duke of Edinburgh International Award (2018)

```text
Earned a Bachelor of Science in Business Administration, with recognition on the President's and Provost's Lists.
```

## Tech stack

- Xero
- Pipedrive
- Freshchat
- Microsoft Teams
- Stripe
- Microsoft Office 365
- Microsoft Excel
- TeamViewer
- Zapier
- FreshDesk
- Airtable
- Jotform
- Razorpay
- Microsoft Word

To contact Farzana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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