# Faruk Sulaiman Faruk Sulaiman is a remote worker on Himalayas, Administrator at Capital On Tap, based in United Kingdom. Source: https://himalayas.app/@faruksulaiman ```text Administrator at Capital On Tap who coordinated calendars and events and maintained operational records. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United Kingdom | | Authorized to work in | United Kingdom | | Salary expectations | 30k+ GBP | | Job categories | Data Analyst, Employment Advisor, Energy Advisor, Energy Specialist, Administrative Assistant, Sales Assistant, Customer Service, Luxury Sales Associate, Retail Manager | | Skills | Administration, Data Analysis, Customer Service, client support, Calendar Coordination, Event Planning, Database Management, KPI Tracking, Dashboard Development, Survey data analysis, Operational Data Analysis, Customer Records, Case Management, Career Advice, Energy Advisory | ## About ```text At Capital On Tap, I coordinated calendars, planned events, and handled administrative scheduling for busy teams. I also updated databases, tracked team KPIs, and maintained operational logs. At Scope, I examined survey, operational, and customer data to assess initiatives and services. I also worked on dashboards for monitoring KPIs and responding to data requests from different teams. At Eon Next, I advised businesses on energy tariffs and customer service support. I helped customers find tariffs suited to their needs. Earlier, at BAA properties Limited, I processed building applications, maintained compliance documents, and scheduled site inspections. My experience also includes customer service and sales roles at O2 and Harrods. ``` ## Experience ### Administrator Capital On Tap. Mar 2026 - Sep 2026 ```text Managed calendar coordination, event planning, and administrative scheduling for busy teams. Updated databases, tracked team KPIs, and maintained accurate operational logs. ``` Skills: Jira, HubSpot, Database-Management, Administrative-Management, Scheduling, Client-Communication ### Data Analyst Scope. Oct 2025 - Mar 2026 ```text Analyzed survey data, operational data, and customer records to assess the success of Scope's initiatives and services. Established and managed dashboards to monitor KPIs for internal stakeholders and external funders. ``` Skills: Power-BI, SQL, Data-Analysis, Dashboard-Management, KPI-Tracking, Problem-Solving ### Employment Adviser Scope. Mar 2025 - Oct 2025 ```text Provided customized guidance, coaching, and assistance to disabled individuals and those with health issues to help them find, keep, or return to employment. Focused on fostering independence and boosting self-assurance. ``` Skills: Case-Management, Advice, Record-keeping, Coaching, Communication-Skills ### Energy Adviser Scope. Dec 2024 - Mar 2025 ```text Provided tailored one-to-one support to disabled households, their families, and carers to manage energy and water bills. Focused on reducing fuel poverty, managing debt, and promoting energy efficiency. ``` Skills: Case-Management, Advice, Record-keeping, Communication-Skills, Problem-Solving ### Energy Specialist Eon Next. Nov 2023 - Nov 2024 ```text Advised businesses on optimal energy tariffs, enhancing customer satisfaction and retention. Improved customer service strategies and developed empathetic communication skills. ``` Skills: Customer-Service, Sales, Communication-Skills, Empathy, Energy-Tariffs ### Administrative Assistant BAA Properties Limited. Mar 2023 - Nov 2023 ```text Processed building applications, maintained compliance documents, and scheduled site inspections for surveyors. Managed time-sensitive workflows and utilized CRM and technical database tools to track project milestones. ``` Skills: CRM, Database-Management, Administrative-Management, Time-Management, Compliance ### Sales Assistant/Customer Service O2. May 2017 - Mar 2023 ```text Delivered great customer service through training and practical experience on the shop floor. Met targets and helped customers choose the right tariff and mobile phone. ``` Skills: Customer-Service, Sales, Target-achievement, Communication-Skills ### Luxury Sales Associate Harrods. Sep 2015 - Aug 2016 ```text Delivered great customer service through training and practical experience on the shop floor. Developed confidence through constant face-to-face interactions with customers and improved management and team working skills. ``` Skills: Customer-Service, Sales, Communication-Skills, Teamwork, Management ### Night Shift Primark. Jul 2015 - Sep 2015 ```text Worked the till, helped clear the changing room, and assisted customers with their requests. Stacked shelves and prepared the store for the next day during night shifts. ``` Skills: Customer-Service, Cash-Handling, Retail-Operations ### Manager Assistant Footlocker. Jan 2014 - Jun 2015 ```text Assisted in managing all day-to-day operations of an individual store. Assumed full leadership and managerial responsibilities, assisted in recruiting, handled cash, and ensured good customer service. ``` Skills: retail-management, Leadership, Cash-Handling, Customer-Service, Store-Operations ## Education ### Highfield Level 2 Certificate in Customer Service (RQF), Customer Service ```text Completed Level 2 Certificate in Customer Service (RQF) in July 2023. ``` ### ETCAL Level 1 Certificate in Digital Contact Centre Operations, Digital Contact Centre Operations ```text Completed Level 1 Certificate in Digital Contact Centre Operations in July 2023. ``` ### Harris Academy Major Degree, Sports Management ```text Studied Sports Management at Harris Academy. ``` ## Tech stack - Jira - HubSpot - SQL - Power BI To contact Faruk, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Kay User](https://himalayas.app/@kayuser1): Business Support Officer, AITEO - [Beatrice Okoro](https://himalayas.app/@beatriceokoro): Research Interviewer, Acuity Research & Practice - [Ikraan Abdi](https://himalayas.app/@ikraanabdi): Customer Service Advisor for Westminster Council, Capita - [Naomi Bouch](https://himalayas.app/@naomibouch): Active Data Manager, CBRE - [Carter Sabzewary](https://himalayas.app/@carter): Business Consultant, Skewb - [omorolake akinuli](https://himalayas.app/@omorolakeakinuli): European Consumer Insights Analyst, Baxters Food Group - [Kyle Walker](https://himalayas.app/@kylewalker): Customer Service Advisor, Concentrix - [Andrew Ettle](https://himalayas.app/@andrewettle): Complex Jeopardy Manager, E.ON Energy - [John Davidson](https://himalayas.app/@johndavidson1): Customer Service Advisor, Utility Warehouse Energy - [Amber Pachocka](https://himalayas.app/@amberpachocka): Operations Specialist, Electroverse