# Fares Zammali

Fares Zammali is a remote worker on Himalayas, Assistant IT Support & Systems Manager at Tunisian Customs, based in Tunisia.

Source: https://himalayas.app/@fareszammali

```text
IT Support Specialist at Tunisian Customs, automating system health reporting and saving 10+ hours of manual auditing each week.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Tunisia |
| Authorized to work in | Tunisia |
| Salary expectations | 38k+ EUR |
| Job categories | IT Support Specialist, Systems Administrator, IT Support Manager, Network Support Specialist |
| Skills | Microsoft 365, Exchange Online, SharePoint, Microsoft Teams, One Drive, Entra ID, Azure AD, Active Directory, Group Policy, Windows 10, Windows 11, Windows Server, Endpoint Central, Bitlocker, DNS, DHCP, Print Service, LAN, WAN, VPN, TCP IP, VLAN, Managed Switches, Firewalls, Data Backup, Disaster Recovery, Endpoint Security, EDR, Antivirus, IT Security Policies, Tier 1 Support, Tier 2 Support, Tier 3 Support, VIP Support, GLPI, Jira, ServiceNow, Remote Desktop Protocol, Remote Desktop Services, Any Desk, PowerShell, SQL Server, MongoDB, Power BI, Excel, Master Image Creation, Patch Management, Software Packaging, Software Deployment, PC Assembly, Server Hardware Assembly, Hardware Diagnostics, Software Diagnostics, Network Printer, IP Based CCTV, Video Analytics, Microservices, Container Orchestration, REST APIs, Database Design, SOP Documentation, Knowledge Base Management, IT Asset Management |
| LinkedIn | https://linkedin.com/in/fares-zammali |

## About

```text
At Tunisian Customs (Douanes Tunisiennes), I provide Tier 1–3 support and administer systems across multi-site workstations, servers, and executive terminals. I manage Microsoft 365, Entra ID, and Active Directory, and automated system health reporting with PowerShell and Power BI, saving 10+ hours of manual auditing each week.

At Hamad Medical Corporation (G4S Qatar), I managed networked CCTV and surveillance infrastructure across hospital facilities. I resolved network transmission faults and implemented video analytics alerts to improve anomaly detection and incident response.

Earlier at Tunisian Customs (Douanes Tunisiennes), I supported users and mission-critical border systems, resolving hardware, operating system, and network incidents. I also built an internal task management application and developed database and microservices projects.
```

## Experience

### Assistant IT Support & Systems Manager (current)

Tunisian Customs. Jan 2024 - Present

```text
Spearheaded advanced Tier 1–3 technical support and systems administration across 150+ multi-site workstations, servers, and executive terminals, maintaining a 98% first-touch resolution rate. Administered Microsoft 365, Entra ID, and Active Directory, and enforced MFA rollout across all endpoints.
```

Skills: Microsoft-365, Entra-ID, Active-Directory, GPO, MFA, Windows-Server, PowerShell, Power-BI, Endpoint-management, Patch-Management, Master-Images, LAN-WAN-VPN-Support, DNS, DHCP, Print-Service, File-Share-Management, SOP-Documentation

### CCTV & Networked IT Systems Support Specialist

Hamad Medical Corporation. Jan 2021 - Dec 2024

```text
Managed and maintained a high-availability networked IP CCTV and surveillance infrastructure comprising 500+ IP cameras, PoE switches, and NVR/DVR storage arrays. Resolved 400+ complex network transmission faults and implemented automated video analytics triggers, improving incident response times by 40%.
```

Skills: IP-Based-CCTV, Surveillance-Systems, POE-Switches, NVR-DVR, Network-Troubleshooting, Video-Analytics, Firmware-Management, Digital-Evidence-Export

### IT Technical Support Specialist

Tunisian Customs. Jan 2014 - Dec 2021

```text
Delivered comprehensive Tier 1 & Tier 2 technical assistance for 200+ users, field terminals, and peripheral hardware in a 24/7 mission-critical border hub. Managed user accounts in Active Directory, executed Windows OS installations, and resolved 1,200+ hardware and network incidents.
```

Skills: Active-Directory, Windows, Disk-Cloning, Application-Packaging, EDR, TCP-IP, Remote-Desktop, GLPI, CMDB, Asset-Tracking

## Education

### Collège de Paris - Kayce Informatique

Bachelor’s Degree (Licence), Big Data & Data Processing

```text
Bachelor’s Degree in Big Data & Data Processing (Licence) from Collège de Paris - Kayce Informatique.
```

### Lycée Abou El Kacem Chebbi

Baccalaureate, Computer Science

```text
Baccalaureate in Computer Science from Lycée Abou El Kacem Chebbi.
```

## Tech stack

- MongoDB
- Microsoft Teams
- Jira
- PowerShell
- Windows Server
- Windows 10
- Microsoft Excel
- ServiceNow
- Power BI

To contact Fares, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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