# Faith Sunday Bassey

Faith Sunday Bassey is a remote worker on Himalayas, Receptionist / Front Desk Officer at Mississippi Hotel and Suites, based in Nigeria.

Source: https://himalayas.app/@faithsundaybassey

```text
Customer Support Specialist at Mississippi Hotel and Suites, handling front-desk operations and resolving 20+ guest complaints daily.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Front Desk Receptionist |
| Skills | Customer Support, Front Desk Operations, Guest Relations, Reservation Management, Complaint Resolution, De escalation, Live Chat, Email Support, Phone Support, Cash Handling, Billing, Customer Retention, Electronic Troubleshooting, Product Education, Field Marketing |

## What I'm looking for

```text
I'm open to remote customer support and hotel front office roles.
```

## About

```text
At Mississippi Hotel and Suites, I handled front-desk operations, including guest check-in and checkout, reservations, room allocation, billing, and daily occupancy reports.

I resolved 20+ guest complaints and requests daily, and coordinated with housekeeping, the kitchen, and security to support guest service.

At Scanfrost / SPAR Calabar, I supported 50+ customers daily and addressed warranty and defect complaints through product education. At Syinix Electronics, SPAR, I provided electronics support, troubleshooting, and escalation handling.

At Airtel Nigeria, I resolved telecom service inquiries, explained customer plans, and supported retention through field campaigns. I'm open to remote customer support and hotel front office roles.
```

## Experience

### Receptionist / Front Desk Officer

Mississippi Hotel and Suites. Jan 2024 - Jan 2025

```text
Managed front-desk operations including guest check-in/out, reservations, room allocation, billing, and daily occupancy reports. Resolved 20+ guest complaints daily and coordinated with housekeeping, kitchen, and security for seamless service.
```

Skills: Front-Desk-Operations, Guest-Relations, Reservations, Billing, Complaint-Resolution, De-escalation, Cash-Handling, Microsoft-Office, Google-Workspace

### Merchandiser / Customer Experience Associate

Scanfrost / SPAR Calabar. Jan 2018 - Jan 2019

```text
Supported 50+ customers daily and resolved warranty/defect complaints via product education. Maintained product display, stock accuracy, and customer follow-up.
```

Skills: Customer-Support, Product-Education, Stock-Management, Customer-Follow-up

### Customer Support / Merchandiser

Syinix Electronics, SPAR. Jan 2016 - Jan 2018

```text
Provided consultative electronics support, troubleshooting, and handling escalations. Educated customers on product features, driving upsell and satisfaction.
```

Skills: Electronics-Technical-Support, Troubleshooting, Escalation-Handling, Customer-Education, Upselling

### Customer Relations / Field Marketing

Airtel Nigeria. Jan 2010 - Jan 2013

```text
Resolved telecom service inquiries, educated customers on plans, and drove retention. Handled high-volume customer engagement in field campaigns.
```

Skills: Client-Relations, Telecom-Services, Customer-Education, Retention, Field-Marketing

## Education

### University of Calabar

Bachelor of Science

```text
Pursuing a Bachelor of Science degree, currently in progress.
```

## Tech stack

- Zendesk
- Google Workspace
- FreshDesk
- Microsoft Office

To contact Faith, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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