# EvilQueenCendy User EvilQueenCendy User is a remote worker on Himalayas, Portfolio & Program Manager at Inetum, based in Belgium. Source: https://himalayas.app/@evilqueencendyuser ```text Portfolio & Program Manager at INETUM, governing Toyota Motor Europe’s €7.5M+ IT portfolio across seven delivery and support teams. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Belgium | | Authorized to work in | Belgium | | Salary expectations | 85k+ EUR | | Job categories | Portfolio Manager, Program Manager, IT Program Manager, Transformation Manager | | Skills | Portfolio Management, Program Management, IT transformation, Digital Transformation, Business Transformation, Portfolio Governance, Service Delivery, P&L management, Financial Management, Resource Management, capacity management, Executive Reporting, KPI Management, SLO Management, Continuous Improvement | | LinkedIn | https://linkedin.com/in/cendrinevermer | ## About ```text At INETUM, I govern a €7.5M+ portfolio for Toyota Motor Europe across seven delivery and support teams. I lead service delivery, executive reporting, financial governance, and continuous improvement across the IT&D ecosystem. I also led the transition to a new IT&D Support organisation, establishing governance structures and service processes. Earlier at SCANSOURCE, I contributed to four global SAP ECC transformation programs and supported international go-lives. ``` ## Experience ### Portfolio & Program Manager (current) [Inetum](https://himalayas.app/companies/inetum). Nov 2021 - Present ```text Governed a €7.5M+ portfolio across seven delivery and support teams, leading end-to-end portfolio governance, service delivery, and executive reporting. Drove continuous improvement and service maturity, transforming teams to proactive, data-driven operational management. ``` Skills: Portfolio-Management, Program-Management, Governance, KPI-Management, SLO-Management, Resource-Management, capacity-management, P&L-management, Financial-Reporting, Risk-Management, Stakeholder-Management, Executive-Reporting, Continuous-Improvement, Service-Delivery, AI-Tools, Jira, Confluence, Microsoft-365, Microsoft-Copilot, ServiceNow, Power-BI ### Team Leader [Inetum](https://himalayas.app/companies/inetum). Aug 2024 - Apr 2026 ```text Led and mentored a team of 9 Business Analysts, driving performance, engagement, and professional development through structured coaching and career development plans. Served as primary escalation lead, ensuring alignment between service delivery objectives and stakeholder expectations. ``` Skills: Team-Leadership, Mentorship, Coaching, Performance-Management, Stakeholder-Management, Escalation-Management, Career-Development ### E-invoicing & EDI Consultant Comarch. Mar 2021 - Nov 2021 ```text Acted as business and solution lead for EDI, e-Invoicing, MDM, and Order-to-Cash offerings, driving customer engagement and supporting revenue growth. Led end-to-end RFP/RFI processes, including requirements analysis, GDPR and security assessments, commercial modelling, and contract negotiations. ``` Skills: EDI, e-invoicing, MDM, Order-To-Cash, RFP-RFI, GDPR, Security-Assessments, Commercial-Models, Contract-Negotiation, Go-To-Market-Strategy, Solution-Demonstrations, Thought-Leadership, EMEA ### B2B Digital Coordinator [ScanSource](https://himalayas.app/companies/scansource-inc). Mar 2019 - Feb 2021 ```text Drove digital adoption across EMEA, onboarding customers, vendors, and internal teams onto e-commerce, EDI, API, and web-based solutions. Managed end-to-end global EDI integration programs, coordinating requirements, stakeholder alignment, UAT/QA testing, deployment, and post-go-live support. ``` Skills: Digital-Adoption, EDI, APIs, Ecommerce, Integration-Management, UAT, QA-Testing, Training, Market-Analysis, Stakeholder-Management, EMEA, North-America ### Business & Functional Analyst [ScanSource](https://himalayas.app/companies/scansource-inc). Aug 2014 - Mar 2019 ```text Contributed to four global SAP ECC transformation programs and go-lives across Europe, North America, LATAM, and Imago Europe. Gathered and formalized business requirements, produced functional specifications, and coordinated end-to-end testing activities including integration testing and UAT. ``` Skills: SAP-ECC, Business-Analysis, Functional-Analysis, Requirements-Gathering, Functional-Specifications, Testing, UAT, Integration-Testing, Defect-Management, Training, Multilingual, Global-Transformation ### Subject Matter Expert [ScanSource](https://himalayas.app/companies/scansource-inc). Feb 2014 - Aug 2014 ```text Served as Subject Matter Expert for Customer Service, Operations, Logistics, and Warehouse Management, supporting a global SAP ERP transformation program. Documented regional business processes, identified variations, and contributed to testing, deployment, and go-live activities. ``` Skills: SAP-ERP, Subject-Matter-Expert, Customer-Service, Operations, Logistics, Warehouse-Management, Process-documentation, Testing, Deployment, Go-Live ### Customer Service Agent & Export Expert [ScanSource](https://himalayas.app/companies/scansource-inc). Oct 2007 - Aug 2014 ```text Managed after-sales operations across French, Italian, and Rest-of-World markets, ensuring high service quality and operational efficiency. Recognized as in-house export expert, advising on customs compliance, international trade requirements, and cross-border logistics. ``` Skills: Customer-Service, Aftersales, Export, Customs-Compliance, International-Trade, Logistics, Stakeholder-Coordination, Multilingual ## Education ### Università di Napoli Artificial Intelligence Cycle, Artificial Intelligence. 2026 - 2026 ```text Artificial Intelligence Cycle from Università di Napoli, completed in 2026. ``` ### Scaled Agile Framework SAFe Agilist (SA), Agile. 2026 - 2026 ```text SAFe Agilist certification from Scaled Agile Framework, completed in 2026. ``` ### Scaled Agile Framework SAFe POPM, Agile. 2022 - 2026 ```text SAFe POPM certification from Scaled Agile Framework, completed in 2022 and upgraded to 6.0 in 2026. ``` ### Cefora Artificial Intelligence Cycle, Artificial Intelligence. 2025 - 2025 ```text Artificial Intelligence Cycle from Cefora, completed in 2025. ``` ### Inetum Leadership Excellence Program, Leadership. 2025 - 2025 ```text Leadership Excellence Program from Inetum, completed in 2025. ``` ### GS1 Pan-European Public Procurement, Public Procurement. 2021 - 2021 ```text Pan-European Public Procurement from GS1, completed in 2021. ``` ### Università di Napoli Digital Transformation & Change Management, Digital Transformation. 2021 - 2021 ```text Digital Transformation & Change Management from Università di Napoli, completed in 2021. ``` ### Cefora Project Management, Project Management. 2013 - 2015 ```text Project Management and Team Management & Coaching from Cefora, completed in 2013 and 2015. ``` ### BECI Import-Export & Customs Cycle, Import-Export. 2012 - 2012 ```text Import-Export & Customs Cycle from BECI, completed in 2012. ``` ### ISTI (Now ULB) Master, Translation. 2004 - 2005 ```text Master in Translation and Postgraduate in International Relations & Diplomacy from ISTI (now ULB), completed in 2004 and 2005. ``` ## Tech stack - Jira - Confluence - ServiceNow - Adobe Experience Manager - SAFe - Power BI To contact EvilQueenCendy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Artur Kasprzyk](https://himalayas.app/@alexanderkass): Senior Project Manager, eu LISA - [Gabriel Gheorghiu](https://himalayas.app/@gabrielgheorghiu): Research Principal (ERP and e commerce), G2 - [Finn larsen](https://himalayas.app/@finnlarsen): Interim Controller, Atos Klinik - [Lucas Normanton Adolpho](https://himalayas.app/@lucasnormantonadolph): Software Engineering Analyst, Accenture - [Magalie Ascoop](https://himalayas.app/@magalieascoop): Senior Business & Functional Analyst, SMALS - [Merja Savelainen](https://himalayas.app/@merjasavelainen): Head of PMO, Centre of Excellence Lead, Digital Programs, Metso - [David Christiaens](https://himalayas.app/@davidchristiaens): Senior Project Manager, Roularta Media Group - [Martin Böhme](https://himalayas.app/@martinbhme): EMEA Head of Customer Success, SAP Taulia - [Mourad Maghroud](https://himalayas.app/@mouradmaghroud): Business Analyst / Project Manager, EasyPost - [Carla Mattana](https://himalayas.app/@carlamattana): Service Delivery Manager, Netcompany Intrasoft