# Eve User

Eve User is a remote worker on Himalayas, Internal Operations Specialist at Superior Fence & Rail of Broward County, Inc., based in Honduras.

Source: https://himalayas.app/@eveuser9

```text
Customer experience and operations professional at Superior Fence & Rail who managed scheduling and resolved customer issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Operations Coordinator, Bilingual Interpreter, QA Specialist |
| Skills | Customer Support, Email Support, Ticket Support, Customer Experience, Customer Service Quality Assurance, English Spanish Interpretation, Medical Interpretation, Insurance Interpreting, job scheduling, Payment Processing, Financial Record Keeping, Troubleshooting, Query Analysis, Escalation Management, Workflow Coordination |
| LinkedIn | https://linkedin.com/in/eveparedes |

## About

```text
At Superior Fence & Rail of Broward County, Inc., I managed job scheduling, handled customer inquiries, and processed payments while supporting daily operations.

At The Workloop, I provided English-Spanish interpretation in medical and insurance settings, maintained 100% interpretation accuracy, and earned the Accuracy Award. I’ve also performed customer support quality audits and email support for Udemy and Slimware accounts at PartnerHero.
```

## Experience

### Internal Operations Specialist

Superior Fence & Rail of Broward County, Inc.. May 2024 - Jul 2025

```text
Managed job scheduling to optimize workflow and meet project deadlines. Handled customer inquiries, processed payments, and maintained financial records.
```

Skills: job-scheduling, Customer-Service, Payment-Processing, Financial-Record-Keeping, Administrative-Support

### Bilingual Interpreter

The Workloop. Jan 2023 - Dec 2023

```text
Provided real-time English-Spanish interpretation in medical and insurance settings. Maintained 100% interpretation accuracy, earning the Accuracy Award.
```

Skills: Interpretation, Medical-Terminology, Insurance-Terminology, Bilingual-English-Spanish

### Bilingual Interpreter

Interactive Contact Center. Jan 2022 - Dec 2022

```text
Delivered real-time English-Spanish interpretation for medical and insurance clients. Worked with account teams to align services with client requirements.
```

Skills: Interpretation, Medical-Terminology, Insurance-Terminology, Bilingual-English-Spanish

### QA Assurance / Email Support

PartnerHero. Jan 2020 - Dec 2021

```text
Performed quality assurance audits on customer service interactions. Managed email support for end users on Udemy and Slimware accounts, analyzing queries and escalating issues.
```

Skills: Quality-Assurance, Email-Support, Customer-Service, Query-Analysis, Escalation-Management

### Technical Support Specialist

Knoah Solutions. Aug 2019 - Dec 2019

```text
Provided technical support to Google Nest customers, troubleshooting smart-home device issues.
```

Skills: Technical-Support, Troubleshooting, Smart-Home-Devices

### Daily Operations Coordinator

MaidThis Franchise. Jun 2017 - May 2019

```text
Managed daily workflow and customer service operations. Addressed client needs and queries, supporting satisfaction and retention.
```

Skills: Operations-Management, Customer-Service, Workflow-Coordination

### CSR / QA Assurance

Startek Honduras. Jan 2014 - Dec 2016

```text
Resolved customer account and billing inquiries for mobile and prepaid-card customers. Performed quality assurance reviews of customer interactions.
```

Skills: Customer-Service, Billing-Inquiries, Quality-Assurance

### Diagramming Consultant

PNUD Honduras (UNDP). Jan 2007 - Dec 2007

```text
Laid out 10 educational books in Honduran ethnic languages, improving accessibility for diverse language groups. Worked with educational authorities to ensure cultural and linguistic accuracy.
```

Skills: Diagramming, Layout, Cultural-Sensitivity, Educational-Materials

## Education

### Coursera

Google Project Management Professional Certificate, Project Management

```text
Pursuing the Google Project Management Professional Certificate, currently in progress.
```

### Gorgias Academy

Gorgias Certified Support Agent, Customer Support. 2026 - 2027

```text
Earned the Gorgias Certified Support Agent certification, valid through 2027.
```

### LinkedIn Learning

The 10 Pillars of Customer Experience, Customer Experience. 2023 - 2023

```text
Completed the course 'The 10 Pillars of Customer Experience'.
```

### HIPAA Exams

HIPAA for Business Associates and CMS Fraud, Waste and Abuse, Healthcare Compliance. 2023 - 2023

```text
Completed certifications in HIPAA for Business Associates and CMS Fraud, Waste and Abuse.
```

### CEUTEC

Technical Program, Graphic Design. 2005 - 2010

```text
Completed coursework in a technical program in Graphic Design from 2005 to 2010.
```

## Tech stack

- Gorgias

To contact Eve, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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