# Evelin Duran

Evelin Duran is a remote worker on Himalayas, SR IT Governance Analyst at itti Digital Paraguay, based in Peru.

Source: https://himalayas.app/@evelinduran

```text
IT Governance Analyst at itti Digital Paraguay who mapped ITSM processes and proposed a CMDB model for Grupo Vázquez companies.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Peru |
| Authorized to work in | Peru |
| Salary expectations | 31k+ USD |
| Job categories | ITSM Specialist, ITSM Consultant |
| Skills | IT Governance, IT Service Management, ITIL, COBIT2019, ISO 27001, Change Management, Configuration Management, Configuration Management Database (CMDB), Process Mapping, IT Audit, Jira Service Management, Jira, Jira Work Management, Confluence, Atlassian Marketplace Apps |

## About

```text
At itti Digital Paraguay, I analyzed ITSM processes for Upay, UENO Seguros, UENO Bank, AFPISA, and other Grupo Vázquez companies. I mapped current and target processes in Confluence and translated them into Jira configuration requirements.

I also designed a Change Management maturity assessment methodology and proposed a CMDB model to support configuration management and traceability. I reviewed audit findings and documented ITSM policies and procedures aligned with ITIL and ISO/IEC 27001.

At bit2bit Americas, I consulted on ITSM processes and configured Atlassian products, including Jira Service Management, Jira Software, and Confluence. I also estimated implementation effort, demonstrated product capabilities, and trained users and administrators.
```

## Experience

### SR IT Governance Analyst

itti Digital Paraguay. Oct 2025 - Sep 2026

```text
Analyzed ITSM processes for companies of Grupo Vázquez, identifying gaps and improvement opportunities according to ITIL and ISO/IEC 27001. Mapped and documented processes using AS-IS and TO-BE models in Confluence, and designed a methodology to evaluate Change Management maturity.
```

Skills: ITSM, ITIL, ISO-27001, Confluence, Jira, Process-Mapping, Change-Management, CMDB, Audit

### Especialista ITSM Senior

bit2bit Americas. Jul 2023 - Sep 2025

```text
Administered IT services with specialization in Atlassian administration (Jira, Confluence). Led technical implementations, provided training, and consulted on ITSM processes aligned with ITIL.
```

Skills: Jira, Confluence, ITIL, ITSM, Training, Project-Management

### Especialista ITSM Semi Senior

bit2bit Americas. Jul 2022 - Jul 2023

```text
Analyzed ITSM processes aligned with ITIL to identify business needs and implement solutions using Atlassian products. Configured and customized Jira and Confluence, and provided user training.
```

Skills: ITSM, ITIL, Jira, Confluence, Training, Configuration

### Especialista ITSM

bit2bit Americas. Jan 2022 - Jun 2022

```text
Analyzed ITSM processes from an ITIL perspective, documented company and external client processes, and executed test cases for software development solutions. Participated in Jira implementation projects under agile and traditional methodologies.
```

Skills: ITSM, ITIL, Jira, Testing, Documentation, Agile

### Practicante profesional

bit2bit Americas. Jun 2020 - Dec 2021

```text
Configured and customized Atlassian software tools, executed test cases, and performed service desk agent functions handling incidents and requests.
```

Skills: Jira, Confluence, Service-Desk, Testing

## Education

### Universidad Nacional de Cajamarca

Ingeniería de Sistemas, Systems Engineering

```text
Degree in Systems Engineering with a focus on IT governance and service management.
```

## Tech stack

- Jira
- Confluence

To contact Evelin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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