# Eunice Wanini

Eunice Wanini is a remote worker on Himalayas, Customer Service Representative at CCI Kenya Limited, based in Kenya.

Source: https://himalayas.app/@eunicewanini

```text
I resolve customer issues across phone, email, and live chat channels.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Customer Support Specialist, Live Chat Agent, Email Support Specialist, Customer Experience Representative, Call Center Representative, Virtual Customer Support Agent |
| Skills | Customer Support, Complaint Handling, Problem Solving, CRM Systems, Ticketing Systems, Live Chat, Email Support, Phone Support, Active Listening, Conflict Resolution, Basic troubleshooting, Microsoft Office, Data Entry, Zendesk, Salesforce, Client Relations, Communication Skills, Teamwork, Time Management, Multitasking, Social Media Support, Microsoft Word, Customer Confidentiality, Sales Support |
| LinkedIn | https://linkedin.com/in/eunice-wanini-56021922 |

## What I'm looking for

```text
I'm seeking a remote customer service or customer support role where I can handle customer enquiries, resolve issues across phone, email, and live chat, and provide clear, professional support.
```

## About

```text
I've supported customers at CCI Kenya Limited and Sendwave across phone, live chat, and email, resolving complaints, account concerns, technical issues, and sales-related enquiries.

At CCI Kenya Limited, I logged interactions in CRM systems, maintained accurate customer records, escalated complex cases, and worked toward response-time, CSAT, and quality KPIs while supporting the KPLS client account.

At Sendwave, I guided customers through money transfer and payment issues, handled high volumes of conversations, and maintained a professional, friendly approach while protecting customer confidentiality.
```

## Experience

### Customer Service Representative

CCI Kenya Limited. Mar 2025 - Apr 2026

```text
Handled customer enquiries through calls, live chat and email, and resolved complaints and technical issues. Used CRM systems to log interactions and supported client KPIs including response times and CSAT.
```

Skills: Customer-Support, Complaint-Handling, Problem-Solving, CRM, Ticketing-Systems, Live-Chat, Email-Support, Phone-Support, Troubleshooting, Escalation-Management, Sales-Support, KPI-Management, CSAT

### Customer Service Representative

[Sendwave](https://himalayas.app/companies/sendwave). Jan 2022 - Jan 2023

```text
Responded to customer enquiries via live chat, email and phone, and assisted with money transfer and account-related issues. Handled complaints, used CRM systems, and managed high volumes of conversations while maintaining professionalism.
```

Skills: Customer-Support, Live-Chat, Email-Support, Phone-Support, Complaint-Handling, Problem-Solving, CRM, Ticketing-Systems, Escalation-Management, Multitasking, Confidentiality, Product-Knowledge

## Education

### Kenyatta University

Bachelor of Communication and Public Relations, Communication and Public Relations. 2018 - 2022

```text
Bachelor of Communication and Public Relations from Kenyatta University, completed from 2018 to 2022.
```

### Kenyatta University

Diploma in Customer Service, Customer Service

```text
Diploma in Customer Service from Kenyatta University.
```

### Alison

Digital Marketing Certificate, Digital Marketing

```text
Digital Marketing Certificate from Alison.
```

## Tech stack

- Salesforce
- Zendesk
- Microsoft Word

To contact Eunice, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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