# Eunice User

Eunice User is a remote worker on Himalayas, Virtual Assistant – Dispatcher & Tracking Analyst at Remote, based in Philippines.

Source: https://himalayas.app/@euniceuser6

```text
Virtual Assistant and Dispatcher at a logistics operation, streamlining shipment tracking workflows and cutting response times by 25%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Virtual Assistant – Dispatcher and Tracking Analyst, Dispatcher, Tracking Specialist, Technical Support Specialist, Sales, Customer Retention Specialist |
| Skills | Logistics Dispatching, Shipment Tracking, Route Optimization, Fleet Coordination, Real Time Tracking, SLA Monitoring, Incident Escalation, Schedule Management, Inbound Sales, Account Upselling, Customer Retention, Consultative Selling, Customer Relationship Management, B2B Technical Support, Network Troubleshooting |
| LinkedIn | https://linkedin.com/in/eunicesantiago |

## About

```text
In my current Virtual Assistant – Dispatcher & Tracking Analyst role, I manage shipment tracking and real-time dispatch operations, coordinating with drivers, field technicians, and international carriers to address delays and shipping discrepancies.

I streamlined email workflows and standardized response protocols, reducing average response times by 25%. I also maintain Salesforce CRM and dashboard data for operational and transit reporting.

Previously, I handled B2B technical support and sales, troubleshooting network and connectivity issues and identifying opportunities to upsell business clients. I’ve also supported customer retention, billing, and inbound technical sales across customer service roles.
```

## Experience

### Virtual Assistant – Dispatcher & Tracking Analyst (current)

Remote. Jul 2021 - Present

```text
Managed end-to-end tracking and real-time dispatch operations for high-volume daily shipments, ensuring route efficiency and proactive delay mitigation. Coordinated between drivers, field technicians, and international carriers to resolve shipping discrepancies and customs delays.
```

Skills: Salesforce, Zendesk, RingCentral, Zoom, Canva, Data-Tracking, Google-Workspace, Microsoft-365, Billing-and-Technical-Troubleshooting, Route-Optimization, Fleet-Coordination, Real-Time-Tracking, SLA-Monitoring, Incident-Escalation, Schedule-Management, Process-Optimization, Time-Management, Cross-functional-Coordination, Team-Coaching, Escalation-Handling

### B2B Technical Support & Sales Specialist / Subject Matter Expert (SME)

Remote. Mar 2020 - May 2021

```text
Resolved complex network infrastructure, B2B internet connectivity, and synchronized alarm system issues under high-pressure parameters. Identified account expansion opportunities during technical troubleshooting calls, successfully upselling premium service tiers and value-added software features to business clients.
```

Skills: B2B-Technical-Support, Inbound-Sales, Account-Upselling, Consultative-Selling, Customer-Relationship-Management, Team-Coaching, Escalation-Handling, Salesforce, Zendesk, RingCentral, Zoom, Google-Workspace, Microsoft-365, Billing-and-Technical-Troubleshooting

### Customer Loyalty & Retention Specialist – Seasonal Client

Remote. Sep 2019 - Feb 2020

```text
Processed high-volume incoming customer emails, billing adjustments, and intricate order lifecycle concerns during peak retail cycles. Prevented account cancellations by pitching alternative service solutions and cross-selling complementary products, improving seasonal customer retention rates.
```

Skills: Customer-Retention, Cross-Selling, Billing-Adjustments, Purchase-Order-Lifecycle-Management, Inventory-Coordination, Knowledge-Base-Management, Zendesk, Google-Workspace, Microsoft-365

### Technical Support & Inbound Sales Representative

Remote. Jan 2016 - Feb 2019

```text
Delivered front-line inbound technical and financial billing troubleshooting for consumer internet, phone, and TV connectivity accounts. Consistently met and exceeded monthly sales quotas by pitching customized package upgrades and hardware additions to existing users during service calls.
```

Skills: Technical-Support, Inbound-Sales, Billing-Issue-Resolution, Upselling, Customer-Retention, Salesforce, Zendesk, RingCentral, Google-Workspace, Microsoft-365

## Education

### Colegio de San Juan de Letran

Bachelor of Arts, Political Science. 2014 - 2017

```text
Pursued a Bachelor of Arts in Political Science at Colegio de San Juan de Letran from 2014 to 2017.
```

## Tech stack

- Google Docs
- Zendesk
- RingCentral
- Google Workspace
- Google Sheets
- Zoom
- Canva

To contact Eunice, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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