# Eugene Dmitriev

Eugene Dmitriev is a remote worker on Himalayas, Software Engineer at Microsoft, based in United States.

Source: https://himalayas.app/@eugenedmitriev

```text
Software engineer at Microsoft who built an Xbox refund flow that deflected 16% of Xbox support tickets without human agents.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 130k+ USD |
| Job categories | Software Engineer |
| Skills | Full Stack Architecture, Distributed Systems, Event Driven Architecture, System Design, Service Orchestration, REST API Design, SOAP APIs, Micro Frontends, Module Federation, Progressive Deployment, Canary Deployment, Performance Optimization, Agentic Development, Multi agent workflows, A B Testing Analysis |

## About

```text
At Microsoft, I worked across three generations of conversational AI: Microsoft Help Bot, Power Virtual Agents, and Copilot Studio. For Microsoft Help Bot, I designed and built an automated Xbox game refund flow from the client experience to a permission-scoped back-end service, deflecting 16% of Xbox support tickets without a human agent.

On Power Virtual Agents, I improved the authoring experience by building a custom YAML parser in WebAssembly that made large bot-definition files parse 30% faster. I also re-architected rendering for large dialog graphs, more than doubling performance.

In Copilot Studio, I implemented delegated OAuth for MCP servers, enabling agents to access private servers on a user's behalf and driving a 27% increase in MCP usage. I also worked on EU telemetry routing and agentic development workflows. Earlier, at PNI Digital Media Inc., I worked on photo-printing and e-commerce software for self-service kiosks and web ordering.
```

## Experience

### Software Engineer

[Microsoft](https://himalayas.app/companies/microsoft). Jul 2017 - Jul 2026

```text
Full-stack devops on three generations of conversational AI: Microsoft Help Bot, Power Virtual Agents, and Copilot Studio. Instrumented and analyzed A/B experiments and built PowerBI dashboards for PMs, as well as livesite reliability dashboards from Kusto (KQL) and Geneva telemetry.
```

Skills: C#, TypeScript, Python, NodeJS, SQL, JavaScript, YAML, React, Redux, Angular, Blazor, WebAssembly, WebWorkers, Service-Workers, Module-Federation, ASP.NET-MVC, .NET, Azure-Cosmos-DB, Azure-Blob-Storage, Dataverse, MongoDB, T-SQL, CQRS, OAuth, Azure-Key-Vault, Azure-DevOps, GitHub, Git, Akamai-CDN, CI-CD, Docker, Kubernetes, Test-Driven-Development, Playwright, Selenium, Kusto-Query-Language-(KQL), Power-BI, Geneva, A-B-Testing-Analysis

### Software Developer

PNI Digital Media Inc.. Sep 2015 - May 2017

```text
Developed photo-printing and e-commerce software for self-service print kiosks and web ordering at major big-box retailers such as Costco, Walgreens, and Staples, built on C#/ASP.NET MVC + Angular and MongoDB with CQRS + writing T-SQL stored procedures to manage inventory.
```

Skills: C#, ASP.NET-MVC, Angular, MongoDB, CQRS, T-SQL

## Education

### Thompson Rivers University

Bachelor of Science, Computer Science

```text
Bachelor of Science in Computer Science from Thompson Rivers University, Canada.
```

## Tech stack

- Selenium
- GitHub
- Kubernetes
- MongoDB
- Node.js
- .NET
- Azure DevOps
- React
- JavaScript
- Python
- C#
- WebAssembly
- Blazor
- Redux
- TypeScript
- Git
- Docker
- SQL
- Azure Cosmos DB
- Azure Blob Storage
- Playwright
- GitHub Copilot
- ASP.NET MVC
- Power BI
- Angular

To contact Eugene, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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