# Esther Prince

Esther Prince is a remote worker on Himalayas, Freelance Customer Support at Freelance, based in Nigeria.

Source: https://himalayas.app/@estherprince1

```text
I’m an enthusiastic customer support representative focused on fast, empathetic resolution through email, chat, and complaint handling.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Representative, Customer Service, Customer Support, Customer Complaint Coordinator, Customer Service Intern, Customer Support Agent, Customer Support Specialist, Customer Service Associate |
| Skills | Email Support, Phone Support, Complaint Handling, Conflict Resolution, Inquiries Handling, Written Communication, Verbal Communication, Customer Empathy, Organizational Skills, Typing Speed, Handling Urgent Customer Scenarios, Customer Satisfaction, Live Chat, Client Communication |

## What I'm looking for

```text
I’m looking for a customer-focused role where I can resolve complaints quickly, communicate clearly, and keep customers satisfied. I want a supportive team and consistent opportunities to handle real scenarios and grow.
```

## About

```text
I’m a detail-oriented Customer Support Representative who enjoys turning frustrated conversations into clear, timely solutions. I’ve built my service style around empathy, professionalism, and staying calm under pressure while supporting customers across multiple channels.

In my Customer Support Intern role at MIL Studios (January 2023 - march 2024), I responded to 10+ customer inquiries daily via email, chat, and face to face inquiries. I resolved complaints, processed refunds, maintained detailed records of customer interactions, and consistently worked to ensure positive customer experiences.

Alongside my internship experience, I’m currently doing Freelance Customer Support Sample Practice (2025 – Present), creating realistic email, live chat, and complaint-handling samples for a portfolio. Through urgent and complex scenario practice, I’m strengthening my ability to provide clear solutions while protecting customer satisfaction.
```

## Experience

### Freelance Customer Support (current)

Freelance. Jan 2025 - Present

```text
Created realistic customer support portfolio samples covering email, live chat, and complaint handling. Practiced responding to angry, urgent, and complex customer scenarios to deliver clear resolutions.
```

Skills: Email-Support, Complaint-Handling, Written-Communication, Verbal-Communication, Customer-Satisfaction, Live-Chat

### Customer Support Intern

Mil Studios. Jan 2023 - Mar 2024

```text
Responded to 10+ customer inquiries daily across email, chat, and in-person channels. Resolved complaints and processed refunds while maintaining detailed interaction records.
```

Skills: Communication-Skills, Customer-Support, Complaint-Handling, Live-Chat, Email-Support, Conflict-Resolution

## Education

### EDOCOHEST

National Diploma (ND), Health Information Management

```text
Pursuing a National Diploma (ND) in Health Information Management at EDOCOHEST, Nigeria, with graduation expected in 2026.
```

## Tech stack

- Gmail

To contact Esther, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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