# Esther Prince

Esther Prince is a remote worker on Himalayas, Freelance Customer Support Practice at Freelance, based in Nigeria.

Source: https://himalayas.app/@estherprince

```text
Hi, I am driven, focused and always ready to learn. I am very passionate about personal development. and I am committed to improving myself.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Representative, Customer Support, Email Support Specialist, Live Chat Agent, Complaint Management, Customer Support Agent, Customer Support Specialist, Customer Service, Customer Service Associate |
| Skills | Customer Support, Email Support, Phone Support, Customer Facing Support, Complaint Handling, Conflict Resolution, Written Communication, Verbal Communication, Organizational Skills, Calm Under Pressure, Customer Satisfaction, Empathy, Live Chat |

## What I'm looking for

```text
I’m looking for a customer support role where I can handle email, live chat, and complaints with empathy—resolving issues in a timely way, keeping clear records, and delivering consistently positive customer experiences.
```

## About

```text
I am a reliable and detailed professional with skills in customer support and data entry. I am a quick learner, adaptable and seeking remote opportunities to grow.
```

## Experience

### Freelance Customer Support Practice (current)

Freelance. Jan 2025 - Present

```text
Created realistic email, live chat, and complaint-handling samples for a customer support portfolio, practicing responses to angry, urgent, and complex scenarios. Focused on providing clear solutions while maintaining customer satisfaction.
```

Skills: Live-Chat-Scenario-Handling, Complaint-Handling, Conflict-Resolution, Customer-Satisfaction

### Customer Support Intern

MIL Studios. Jan 2023 - Mar 2024

```text
Responded to 10+ customer inquiries daily via email, chat, and face-to-face support, resolving complaints and processing refunds to maintain positive customer experiences. Kept detailed interaction records and handled frustrated customers with patience, empathy, and professionalism.
```

Skills: Live-Chat, Email-Support, Phone-Support, Complaint-Handling, Conflict-Resolution, Written-And-Verbal-Communication, Customer-Support

## Education

### EDOCOHEST

National Diploma (ND), Health Information Management

```text
Pursuing a National Diploma (ND) in Health Information Management at EDOCOHEST, Nigeria, in the final year with an expected graduation in 2026.
```

## Tech stack

- Gmail

To contact Esther, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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