# Esther Isaac

Esther Isaac is a remote worker on Himalayas, Customer Support Specialist at Alpha Intelligent Technology Co Ltd, based in Nigeria.

Source: https://himalayas.app/@estherisaac1

```text
I resolve high-volume customer issues and streamline administrative operations across remote support teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Administrative Assistant, Customer Service, Administrative Manager |
| Skills | Customer Support, Customer Service, Customer Retention, Administrative Support, Microsoft Office, OneNote, Outlook, Typing, Data Entry, Data Analysis, Database Management, Recruitment, Promotional Campaigns, Logistics, Budget Management, WordPress, CMS Management, Communication Skills, Office Management, Time Management, Reporting, Problem Solving, Organization, Scheduling, Team Building, Relationship Management, Business Writing, Report Generation, Presentation Preparation, Inter departmental Coordination, Vendor Communication, Meeting facilitation, Google Workspace, Salesforce, CRM Software, Mabang ERP, Zendesk, Freshdesk, Zapier, Quickbooks, Google Drive, Zoom, Order Management, English, French |

## What I'm looking for

```text
I'm looking for a customer support or administrative role where I can resolve customer issues, improve service processes, manage operations accurately, and contribute to client retention.
```

## About

```text
I've supported customers for Alpha Intelligent Technology Co., Ltd. across Rainbow Project, Amazon, Shopify, and TikTok, resolving order, shipping, return, exchange, and account concerns through phone, email, chat, CRM, ERP, WMS, and Zendesk systems. I maintain accurate records, manage escalations, and meet SLA targets with first responses within eight business hours and full resolution within 24–48 hours.

Previously at CSK Technology Services, I progressed to Administrative Lead, reducing travel costs by 15%, improving meeting efficiency by 10% through Zoom implementation, and creating a Google Drive filing system for remote teams. I also handled up to 50 customer calls daily and supported onboarding for 20 new hires.
```

## Experience

### Customer Support Specialist (current)

Alpha Intelligent Technology Co Ltd. Nov 2025 - Present

```text
Managed high-volume customer inquiries for Amazon, Shopify, and TikTok, ensuring prompt resolution. Collaborated with internal teams and maintained accurate records in CRM and Zendesk.
```

Skills: CRM, ERP, WMS, Zendesk, Customer-Support, Order-Management, Communication-Skills

### Customer Service Representative

Alpha Intelligent Technology Co Ltd. Jan 2025 - Nov 2025

```text
Responded to customer inquiries via phone, email, and chat, providing accurate information and timely resolution. Documented interactions in CRM and handled escalated complaints professionally.
```

Skills: CRM, Customer-Support, Communication-Skills, Problem-Solving, Zendesk, Freshdesk

### Entry Level Customer Support/Administrative Assistant

CSK Technology Services. Jan 2021 - Dec 2024

```text
Engaged prospective customers and recommended solutions. Promoted to administrative lead, organized travel arrangements, and assisted with onboarding new hires.
```

Skills: Customer-Support, Sales, Google-Drive, Zoom, Onboarding, Communication-Skills

## Education

### Kensule Beeson Saro-Wiwa Polytechnic

Urban and Regional Planning. 2019 - 2021

```text
Pursued studies in Urban and Regional Planning at Kensule Beeson Saro-Wiwa Polytechnic from 2019 to 2021.
```

### Port Harcourt Polytechnic

Urban and Regional Planning. 2016 - 2018

```text
Studied Urban and Regional Planning at Port Harcourt Polytechnic from 2016 to 2018.
```

## Tech stack

- Salesforce
- Google Drive
- Zendesk
- Google Workspace
- WordPress
- OneNote
- Zoom
- Zapier
- QuickBooks
- FreshDesk
- Microsoft Outlook

To contact Esther, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Angela Ariwodo](https://himalayas.app/@angelaariwodo): Customer Support Agent, HealthStack Limited
- [Blessing Bright](https://himalayas.app/@blessingbright): Customer Service Representative, Crane Solutions Global Services Company Limited
- [Yetunde Olutunji](https://himalayas.app/@yetundeolutunji): Administrative Assistant, IStudyWorld
- [Itoro Ekpo](https://himalayas.app/@itoroekpo1): Administrative & Client Data Specialist, Ruyi Communications Ltd
- [Favour Ivie Okoh](https://himalayas.app/@favourivieokoh): Customer Support Specialist, Global Trade Chamber
- [Ifeanyi Anyaegbunam](https://himalayas.app/@ifeanyianyaegbunam): Sales Rep & Customer Support, Retail & Customer Service Environment
- [Daniel Abuye](https://himalayas.app/@danielabuye): Customer Service Representative, Teamtech Services Investment
- [Joyce Oliver](https://himalayas.app/@joyceoliver): Customer Service Representative, Dr Scent Nigeria
- [Okonkwo Amara](https://himalayas.app/@AmaraOkonkwo): Scientific Officer, National Biosafety Management Agency (NBMA)
- [Joy Daniels](https://himalayas.app/@joydaniels): Customer Support Representative, TJay’s Support (1Q Options)