# Esther Igberaese

Esther Igberaese is a remote worker on Himalayas, Customer Service & Sales Representative at Electrical Shop / Rental Business, based in Nigeria.

Source: https://himalayas.app/@estherigberaese

```text
I support customers through email, live chat, phone, and Zendesk ticket workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Customer Support Specialist, Customer Service, Live Chat Support Agent, Email Support Specialist, Sales, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Service Associate, Customer Support Agent |
| Skills | Customer Service, Customer Support, Email Support, Live Chat, Phone Support, Zendesk, CRM, Ticket Management, Ticket Assignment, Customer Escalation, Customer Documentation, SLA, Complaint Handling, De escalation, Active Listening, Empathy, Problem Solving, Customer Relationship Management, Professional Writing, Verbal Communication, Time Management, Multitasking, English |

## What I'm looking for

```text
I'm looking for a customer support role where I can use email, live chat, phone, and Zendesk workflows to resolve customer issues, communicate clearly, and deliver positive customer experiences.
```

## About

```text
I've supported customers in a Nigerian electrical shop and rental business, helping with product enquiries, purchases, rentals, pricing, availability, and service requests.

I listen carefully to customer needs, recommend suitable products and services, process transactions accurately, and handle concerns and complaints professionally. I maintain positive customer relationships while assisting multiple customers in a busy environment.

Through practical Zendesk and CRM training, I've handled email, live-chat, and phone-support scenarios; ticket assignment, ownership, status management, prioritization, documentation, escalation, public replies, and internal notes. I've also practiced resolving support scenarios involving billing, refunds, damaged products, password issues, and technical problems.

I'm currently pursuing a Bachelor's Degree in English & Literary Studies and bring fluent English communication, professional writing, empathy, active listening, and a calm approach to customer support.
```

## Experience

### Customer Service & Sales Representative

Electrical Shop / Rental Business. Jan 2022 - Dec 2024

```text
Assisted customers with product enquiries, purchases, rentals, and service requests. Handled customer concerns and complaints professionally, processed transactions accurately, and explained product features and rental terms to help customers make informed decisions.
```

Skills: Customer-Service, Customer-Support, Sales, Phone-Support, Complaint-Handling, De-escalation, Active-Listening, Empathy, Problem-Solving, Customer-Relationship-Management, Multitasking, Time-Management, Professional-Written-Communication, Verbal-Communication

## Education

### Ambrose Alli University

Bachelor of Arts, English & Literary Studies

```text
Pursuing a Bachelor's Degree in English & Literary Studies, with expected graduation in 2026. Coursework strengthens written and verbal communication, critical thinking, and professional writing skills.
```

## Tech stack

- Zendesk

To contact Esther, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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