# Estefany Murillo

Estefany Murillo is a remote worker on Himalayas, OTC Manager - USAC at 3M Global Service Center, based in Costa Rica.

Source: https://himalayas.app/@estefanymurillo

```text
Order to Cash Manager at 3M who reduced operational SLAs from 25 days to 16.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Costa Rica |
| Authorized to work in | Costa Rica |
| Salary expectations | 70k+ USD |
| Job categories | Order To Cash Manager, Customer Success Manager |
| Skills | Order To Cash, Credit and Collections, Process Improvement, Supply Chain, Data Analysis, Root Cause Analysis, Billing Compliance, Agile, Kanban, Lean Six Sigma, SAP, Salesforce, Microsoft Office, Power BI, PowerApps |

## About

```text
At 3M Global Service Center, I lead OTC operations for USAC and drove 47 process improvement projects in 2026, reducing the operational SLA from a 25-day target to a 16-day average. I also reduced held orders by 96% and brought 90+ day aging accounts from 200 to 14.

At Bayer Business Services, I led and developed customer success teams, contributing to a 25% decrease in shipping errors and a 5% increase in customer satisfaction in the last quarter of 2021. I also supported an end-to-end transition that earned a 98% customer satisfaction rate.
```

## Experience

### OTC Manager - USAC (current)

[3M Global Service Center](https://himalayas.app/companies/pol-3m-poland-employer). Jan 2022 - Present

```text
Leading order-to-cash operations for US and Canada, driving process improvements and cost reductions. Achieved significant gains in efficiency, customer satisfaction, and revenue recovery.
```

Skills: SAP, Salesforce, Microsoft-Office, Power-BI, PowerApps, Process-Improvement, Data-Analysis, Credit-and-Collections, Supply-Chain, Customer-Service, Leadership, People-Management, Agile, Mentorship, Coaching

### Customer Success Manager - Canada

[Bayer Business Services](https://himalayas.app/companies/bayer). Aug 2018 - Nov 2021

```text
Managed customer success for Canada, leading a remote team and improving satisfaction and shipping accuracy. Drove process improvements and talent development.
```

Skills: Customer-Service, Team-Leadership, Coaching, Performance-Management, Data-Analysis, Reporting, Process-Improvement, Virtual-Organization

## Education

### Bachelor in Business Administration

Bachelor in Business Administration, Business Administration

```text
In progress Bachelor in Business Administration with specialization in Human Resources management.
```

### Power BI & Salesforce Administration

Certification, Data Analytics and CRM. 2024 - 2024

```text
Certification in Power BI and Salesforce Administration completed in 2024.
```

### Agile Fundamentals & Kanban

Certification, Project Management. 2022 - 2022

```text
Certification in Agile Fundamentals and Kanban completed in 2022.
```

### Lean Six Sigma Yellow Belt

Certification, Process Improvement. 2020 - 2020

```text
Certification in Lean Six Sigma Yellow Belt completed in 2020.
```

### Advance Microsoft Excel Program & Microsoft Office Fundamentals

Certification, Computer Applications. 2016 - 2016

```text
Certification in Advanced Microsoft Excel and Microsoft Office Fundamentals completed in 2016.
```

## Tech stack

- Salesforce
- Microsoft Excel
- SAP
- Power BI
- Microsoft Office

To contact Estefany, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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